I have a Hopper 1 that for the last month has been restarting itself on average once per hour. The picture freezes for a couple minutes then the hopper restarts. I called tech support and got some foreign woman. All she would do is submit a report to their tech department which would be responded to in 3 or 4 days. I tried to tell her it needs to be replaced but she wouldn’t budge. I then tried an online chat. I repeatedly tried to tell him I wanted a replacement receiver but he wouldn’t budge either. All he would do is schedule a tech visit. So I signed up for the protection plan and a tech is coming tomorrow to tell me what I already know. Initially I wanted to contact Dirt but it seems like they aren’t around anymore. Starting to think seriously about cutting the cord when my 2 year commitment runs out later this year.