Lousy Dish tech support

joekawasaki

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Mar 31, 2008
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Minnesota
I have a Hopper 1 that for the last month has been restarting itself on average once per hour. The picture freezes for a couple minutes then the hopper restarts. I called tech support and got some foreign woman. All she would do is submit a report to their tech department which would be responded to in 3 or 4 days. I tried to tell her it needs to be replaced but she wouldn’t budge. I then tried an online chat. I repeatedly tried to tell him I wanted a replacement receiver but he wouldn’t budge either. All he would do is schedule a tech visit. So I signed up for the protection plan and a tech is coming tomorrow to tell me what I already know. Initially I wanted to contact Dirt but it seems like they aren’t around anymore. Starting to think seriously about cutting the cord when my 2 year commitment runs out later this year.
 

Tampa8

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If they can send a tech out in the same time it would take to get a new one shipped to you I would just go with that. What if you get a replacement and it still does it? I agree it likely is the receiver, but I would let the tech take a look at the system.
 
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KAB

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If you don't already know by now, the Hopper 1 has been made difficult to live with because of the new CUI. If you want a more pleasant experience, you should upgrade to an H3. I would call to see what kind of upgrade offer they make you before continuing to limp along with the H1.
 

comfortably_numb

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Nov 30, 2011
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If you don't already know by now, the Hopper 1 has been made difficult to live with because of the new CUI. If you want a more pleasant experience, you should upgrade to an H3. I would call to see what kind of upgrade offer they make you before continuing to limp along with the H1.
“Planned obsolescence”
 

navychop

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Now, when you’ve had enough of the H1, go up to the H3. Contract be damned.
 

HipKat

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Yeah replace junk with junk.

Can’t blame them. It’s been policy for years to replace like for like.

I’m surprised the tech had a hopper 1 to replace yours.
Unfortunately, we have to carry them for Flex and Pay As You Go Acounts
 

joekawasaki

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Mar 31, 2008
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The replacement H1 is working OK so far. I thought about asking him for a HWS but it was all I could do to get him to replace it. I didn’t want to push it. He had to run back to his house to get one.
 

KAB

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The replacement H1 is working OK so far. I thought about asking him for a HWS but it was all I could do to get him to replace it. I didn’t want to push it. He had to run back to his house to get one.
It never hurts to ask. Alas, you did not.
 

JerryDowning

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Jul 31, 2012
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When they came out with the new CUI, our H1s no longer performed as well as expected. We had them replaced with a H3 and Joeys. We are satisfied with what we have now especially the 16 tuners.
 
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