Lousy Dish tech support

joekawasaki

joekawasaki

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Mar 31, 2008
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I have a Hopper 1 that for the last month has been restarting itself on average once per hour. The picture freezes for a couple minutes then the hopper restarts. I called tech support and got some foreign woman. All she would do is submit a report to their tech department which would be responded to in 3 or 4 days. I tried to tell her it needs to be replaced but she wouldn’t budge. I then tried an online chat. I repeatedly tried to tell him I wanted a replacement receiver but he wouldn’t budge either. All he would do is schedule a tech visit. So I signed up for the protection plan and a tech is coming tomorrow to tell me what I already know. Initially I wanted to contact Dirt but it seems like they aren’t around anymore. Starting to think seriously about cutting the cord when my 2 year commitment runs out later this year.
 
Tampa8

Tampa8

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If they can send a tech out in the same time it would take to get a new one shipped to you I would just go with that. What if you get a replacement and it still does it? I agree it likely is the receiver, but I would let the tech take a look at the system.
 
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KAB

KAB

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If you don't already know by now, the Hopper 1 has been made difficult to live with because of the new CUI. If you want a more pleasant experience, you should upgrade to an H3. I would call to see what kind of upgrade offer they make you before continuing to limp along with the H1.
 
comfortably_numb

comfortably_numb

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If you don't already know by now, the Hopper 1 has been made difficult to live with because of the new CUI. If you want a more pleasant experience, you should upgrade to an H3. I would call to see what kind of upgrade offer they make you before continuing to limp along with the H1.

“Planned obsolescence”
 
E

ekilgus

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Jan 22, 2007
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If you don't already know by now, the Hopper 1 has been made difficult to live with because of the new CUI. If you want a more pleasant experience, you should upgrade to an H3. I would call to see what kind of upgrade offer they make you before continuing to limp along with the H1.
And at the very least, upgrade to the HWS.
 
joekawasaki

joekawasaki

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Tech came today and after some back and forth he replaced it with another H1.
 
navychop

navychop

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Now, when you’ve had enough of the H1, go up to the H3. Contract be damned.
 
Claude Greiner

Claude Greiner

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Yeah replace junk with junk.

Can’t blame them. It’s been policy for years to replace like for like.

I’m surprised the tech had a hopper 1 to replace yours.
 
B

blatimer1983

SatelliteGuys Guru
Apr 6, 2010
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Mississippi
I would have called Dish and upgraded you to the HWS. Telling CSC we don't have Hopper 1's in our warehouse usually works. No offense but the H1 is junk now.

Have you had anymore issues with Hopper 1? Are they still in stock at warehouse?
 
HipKat

HipKat

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Yeah replace junk with junk.

Can’t blame them. It’s been policy for years to replace like for like.

I’m surprised the tech had a hopper 1 to replace yours.
Unfortunately, we have to carry them for Flex and Pay As You Go Acounts
 
joekawasaki

joekawasaki

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The replacement H1 is working OK so far. I thought about asking him for a HWS but it was all I could do to get him to replace it. I didn’t want to push it. He had to run back to his house to get one.
 
KAB

KAB

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The replacement H1 is working OK so far. I thought about asking him for a HWS but it was all I could do to get him to replace it. I didn’t want to push it. He had to run back to his house to get one.
It never hurts to ask. Alas, you did not.
 
JerryDowning

JerryDowning

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Jul 31, 2012
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When they came out with the new CUI, our H1s no longer performed as well as expected. We had them replaced with a H3 and Joeys. We are satisfied with what we have now especially the 16 tuners.
 
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