I've been a Directv customer for a few years, I subscribe to the NFL Package and the college football package. I have a HDTIVO, a HD receiver and 3 standard receivers. I have about 18 mos left on my DTV commitment. I moved last week and arranged for an installation via the Movers Connection. The new location (Chattanooga) offers locals via satelite but not in HD. The new house has an existing 3-lnb dish on the roof.
The installer showed up as scheduled, said he could not use the existing dish, that he could only install a 5-lnb dish along with a second round dish for locals. He also said he would not remove the "old" dish. After surveying the property he determined there was not adequate line of sight for the new dish. Here is my question...if the 5-lnb dish is not usable for my situation, what happens to my commitment? Do we simply agree to go seperate ways? Will Directv try to make me pay a penalty to break my commitment even though I am unable to receive their service?
Thanks in advance!
The installer showed up as scheduled, said he could not use the existing dish, that he could only install a 5-lnb dish along with a second round dish for locals. He also said he would not remove the "old" dish. After surveying the property he determined there was not adequate line of sight for the new dish. Here is my question...if the 5-lnb dish is not usable for my situation, what happens to my commitment? Do we simply agree to go seperate ways? Will Directv try to make me pay a penalty to break my commitment even though I am unable to receive their service?
Thanks in advance!