Must give receiver number to get new programming

[yaz96]

I just called Dish to get an ala carte channel added on, and they requested that I give them all the regular info, name, address, phone, blood type, etc., but then on top of that they wanted a receiver number! I asked them why, you have all my other info, and my receivers are both connected online. He said it is a new security measure. This was a guy in the Philippines. I hung up and called back, and this time got a guy in India (I even tried the tech support trick). He wanted the same thing. After getting upset, I finally gave him a number. He said I could put a PIN on the account if I wanted to avoid this in the future. (which I did)

It looks like the NAZI AUDIT department has infiltrated the call centers. Has anyone else encountered this?

 

[janko]

What do you mean PIN on the account ? Never heard about it...

 

[KAB]

I've been using a PIN for the past couple of months. Dish is not the only company doing it. My insurance company and credit card company are doing it also.

 

[tubkatt]

it is for our acct. protection, just add a pin number or cough up a r00 number everytime you call

 

[cardinalrooter]

Dish started the pin number with me within the last year.

 

[Yes616]

What do you mean PIN on the account ? Never heard about it...

I've been using a PIN for the past couple of months. Dish is not the only company doing it. My insurance company and credit card company are doing it also.

Yep. I have had a PIN on my account for quite awhile now. It's a good idea so that nobody except YOU can make important changes to your account. And there is less fuss about the whole thing. No R and S numbers to worry about.

 

[Stargazer]

Sometimes they will ask for the last four of your social security number as well or instead of your PIN. They just started accepting the last four instead recently.

 

[Mike_H]

Yeah, I had to deal with that for the first time recently when they were screwing up my bill. I set up a pin with them as it wasn't possible for me to get the info they wanted as all receivers were recording at the time.

 

[SandFarmer]

What do you mean PIN on the account ? Never heard about it...

I have had a PIN on my account since day one in 1994. It's the same on my Online Account and every time I call and here's the kicker, insist on American Tech Support (as per the CEO's office), then when finally connected, I am asked for my PIN Number, probably since it's on file with them, then we conduct whatever business necessary with no interrogation.