Retention phone number

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jannah

SatelliteGuys Guru
Original poster
Jan 27, 2011
131
203
Southeastern U.S.
I have saved numbers but not sure which is the latest best number to reach Retention in the USA.
Appreciate any help, thanks.
 
I have to call Friday the number would be great. I did have 888-496-1260. The CSR told me on the 14th the computer generates a new agreement.
this is one of two loyalty numbers i have, but honestly do we really know for if either are loyalty/retention numbers? I mean I called based number and ask if it was for loyalist/retention departments and got told it "was"

I just got off the phone with Dish. He told me to call back on the 16th. You have to wait until the final bill is paid for the existing contract. Final auto pay is the 15th. For my inconvenience he gave me a $40.00 credit. I have been with Dish for 24 years.
small world been with them for 24 years too. remember when the 250 package was like half it current price?
 
this is one of two loyalty numbers i have, but honestly do we really know for if either are loyalty/retention numbers? I mean I called based number and ask if it was for loyalist/retention departments and got told it "was"


small world been with them for 24 years too. remember when the 250 package was like half it current price?
Me too 24.
 
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Just renewed a two year contract. At this time I added the locals. Are the locals locked into the contract from a future price increase?
There are nine different two year contracts available. You'd have to read the one you are on to determine the specifics. Service Agreements | DISH

Here is the typical one for existing customers. https://www.dish.com/content/dam/di...CO) (24 mo) - Residential English 9.11.25.pdf

It specifically excludes Locals from the price guarantee.

The Price Guarantee Programming Package monthly prices set forth above reflect a $5 monthly discount that requires your participation in eAutoPay (or any successor program) at all times during your Price Guarantee Period and does not include local broadcast programming (currently priced at $14 per month).
 
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Just renewed a two year contract. At this time I added the locals. Are the locals locked into the contract from a future price increase?
After they cut my TV off without my permission and they couldn't reinstate the hopper dvr discount. They credited my account the ETF along with the remaining months left on the hopper fee:). They also gave us the top 250 for 99.99 plus taxes and fees I have 3 📺. For two years no contact since it was there screwup and not mine.
 
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Just renewed a two year contract. At this time I added the locals. Are the locals locked into the contract from a future price increase?
Not counting the new price of your locals, were you able to keep the same price from the previous contract? I need to call in a few weeks to renew mine.
 
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