I guess this all starts from my first call to Dish and asking them about the switch. At first the CSR doesn't know what I'm talking about and starts getting a bit defensive about it. I ask her to talk to her supervisor about it and she does and confirms that I'm right about new HD being put on 72.7 and immediately schedules an eastern arc move. Unfortunately, she also insists I must replace my 311 with a HD solo tuner. Personally, I did not want this because the 311 only powers 2 little crappy CRT TV's and I have no plans upgrade them. (Guess I do now) Since they offered the receiver for free, I took it as I don't care about re-upping my 2 year commitment since I don't have any other TV options anyway. (Cable sucks here and when we tried to switch to D*, they gave us a lot of trouble regarding our install demands) Anyway, call ends, appointment confirmed.
Fastforward to the install. Tech shows up promptly, installs my new HD receiver and I then ask him about eastern arc. He then says I don't need it because I already get all of my channels off of 110/119/61.5. He checks with his guys back at HQ just to make sure and they confirm. So I call dish, get a CSR and she contacts the tech's HQ. As I am doing this, the tech calls what sounded like a special tech support line for installers. At first they say the same thing HQ told him before but they double check to make sure.
I then see the expression on the face of tech turn into a look of disbelief. I guess someone broke the news to him. He then goes on asking how Dish could not inform their own techs about this, what will I do if I need internationals and need 118.7, yada, yada, he hangs up and then takes the phone from me and talks to the Dish CSR asking to pass a message up to corporate. He is obviously not pleased. After his little chat with the Dish CSR's, he tells me he can't install a new dish because there's over a 1'+ snow on my roof. Perfectly understandable, I wouldn't go up there either if I was him.
He internally reschedules the install for next week, hopefully the snow will be gone by then.
Overall, I was very pleased with the tech. He stuck with me for over 90 minutes playing CSR roulette with multiple dish agencies. He could have easily jetted off at any time and moved on to his next job. However, I am disgusted with Dish and their obvious lack of communication skills. How can a whole bunch of guys on the internet know about what's going on up in the sky before the actual techs do? Absolutely unbelievable.
At this point, I'm worried that I might lose my SD locals when I'm moved to eastern arc next week. I'm pretty sure Dish moved them off of 61.5 to 119 a while back once the new sat was up to clear some space off. Can anyone confirm? (NYC DMA)
Quite frankly, all I want is 72.7, I could care less about 77 but I guess we'll see what happens next week when the techs come back out again.
Did anyone have a similar experience?
Fastforward to the install. Tech shows up promptly, installs my new HD receiver and I then ask him about eastern arc. He then says I don't need it because I already get all of my channels off of 110/119/61.5. He checks with his guys back at HQ just to make sure and they confirm. So I call dish, get a CSR and she contacts the tech's HQ. As I am doing this, the tech calls what sounded like a special tech support line for installers. At first they say the same thing HQ told him before but they double check to make sure.
I then see the expression on the face of tech turn into a look of disbelief. I guess someone broke the news to him. He then goes on asking how Dish could not inform their own techs about this, what will I do if I need internationals and need 118.7, yada, yada, he hangs up and then takes the phone from me and talks to the Dish CSR asking to pass a message up to corporate. He is obviously not pleased. After his little chat with the Dish CSR's, he tells me he can't install a new dish because there's over a 1'+ snow on my roof. Perfectly understandable, I wouldn't go up there either if I was him.
He internally reschedules the install for next week, hopefully the snow will be gone by then.
Overall, I was very pleased with the tech. He stuck with me for over 90 minutes playing CSR roulette with multiple dish agencies. He could have easily jetted off at any time and moved on to his next job. However, I am disgusted with Dish and their obvious lack of communication skills. How can a whole bunch of guys on the internet know about what's going on up in the sky before the actual techs do? Absolutely unbelievable.
At this point, I'm worried that I might lose my SD locals when I'm moved to eastern arc next week. I'm pretty sure Dish moved them off of 61.5 to 119 a while back once the new sat was up to clear some space off. Can anyone confirm? (NYC DMA)
Quite frankly, all I want is 72.7, I could care less about 77 but I guess we'll see what happens next week when the techs come back out again.
Did anyone have a similar experience?
That being said, last week I got switched from two dishes doing 119/110/61.5 to one dish (1000.4 EA) doing 61.5/72.7/77 at which point some of the SD versions of my locals disappeared; but they're all still there in HD, so I could care less, and the HD channels show up just fine on CRT TVs. The tech who did the installation seemed to think that EA was the way to go, especially when any future new channels come along - We shall see.....
Besides, it makes it a hack of a lot easier to access, should you ever have to do work or keep the snow off it. 
