... I do installs at my work (I am the co-dish installer at my company as well as the on-site av specialist/co-meeting planner) but my eye for color is not good enough to be doing calibrations....
??
Not making light of your situation, you have every right to be PO'd because you paid to have the set calibrated & the installer went in to the user settings & screwed it up with out the need / authority to do so, but I have to ask &
please don't take this as a bash on you, but by you're quote above, how could you really tell the difference between adjusting the user controls yourself till you got a picture you liked & the paid calibration picture? I've had 2 LCD's (not many, I know) but neither were calibrated. I just went into the customer controls and worked each one until I was satisfied w/ the picture... it may take a few days of tweaking, but I always made it there.
I've done TV work for years in the past (not doing it now) but I always had to cave in to the customer because when ever a set (CRT, not Panel) came in for repair, we always tuned the drives, bias & customer controls for the best pix. However, if they've been looking @ a pix w/ a high red drive, for example (really red backgrounds, etc) they'd always say that the picture wasn't as good as it was before they had it fixed. Guess it's just what you're used to, huh?