I received mine yesterday, my first call was on DEc 28, and waited for the Box to send it back, after over a month and 6 replacement box orders cancelled they told me that I live out of the COnt US so I have to ship it. Well I sent it Saturday Feb 10 via USPS Priority and got it back yesterday afternoon. So leaving the misundertanding behing I think that my replacement process was fast.
Just a quick note, I sent and adult owned cosmetically perfect unit, and I received one scratched on the top, even dirty, I just hope that the motherboard and the internal components are new. My friend got a NEW unit back in Dec 06. Well it is working pretty good, I spent a couple of hours playing GOW last night.