need DIRT wher are they

[dewzan]

receiver quit, did reboot, made sure dish was clear of snow, ran check switch (all OK) just sits on acquiring signal(535). Switched other receiver(622) it works at both locations but 722 won't work at either location.

 

[JSheridan]

Try un-plugging it from power for about 30 minutes.

 

[dewzan]

Try un-plugging it from power for about 30 minutes.

did that 4 times once for an hour

 

[boba]

Call DISH for replacement add Protection Plan if needed.

 

[JSheridan]

did that 4 times once for an hour

Sorry that didn't work. We recently had a customer with a similar problem that un-plugging fixed.

 

[dewzan]

more convenient to go through DIRT (at least if they're around)

 

[dwarren2]

I think you don't need the PP to replace a receiver. You just pay $17 I think for shipping.

 

[KAB]

Call DISH for replacement add Protection Plan if needed.

Minimum PP would cost more than just paying the $15.00 shipping.

 

[boba]

Minimum PP would cost more than just paying the $15.00 shipping.

If needed is the key.

 

[MattG@DISH]

For a signal issue we will need to send a tech. You can always call 1-800-333-3474 for immediate support. Please feel free to send me a PM.

 

[Bobby]

It's not a signal issue Matt. He rolled his 622 and it works at both locations. Sounds like a 722 issue....

 

[dewzan]

For a signal issue we will need to send a tech. You can always call 1-800-333-3474 for immediate support. Please feel free to send me a PM.

pm'ed with no reply

 

[Deadlocked]

pm'ed with no reply

This is literally a stickied topic with a list of all DIRT members and their duty time that you could've referenced to find out who would be online if sent a PM...


Sent from my iPad using Tapatalk

 

[ChadT41]

pm'ed with no reply

Their replies are not immediate. They do have other daily tasks with multiple sites as well. They will get to you in the order your email was received.

 

[dewzan]

well it did take me a while to reply to him I got busy with something else

 

[RandallW@DISH]

Their replies are not immediate. They do have other daily tasks with multiple sites as well. They will get to you in the order your email was received.

Yes as ChatT41 stated we work in multiple Social Media platforms and forums. We also work several email inboxes involving customer care, and DISH Anywhere tech support. They also have scheduled lunches and breaks they need to take. We do everything we can to be available, and to answer your PM's as soon as possible. I do ask that at least one agent be logged in during our hours of operation (6am - 10pm MT). We continue to work on increasing our efficiences and response times. Keep in mind that the person you PM'd could be working in another platform or inbox, but I do promise they will respond. If you have any issues with getting a response, you can definately pm me or my Team Lead Mary B.

 

[dewzan]

Yes as ChatT41 stated we work in multiple Social Media platforms and forums. We also work several email inboxes involving customer care, and DISH Anywhere tech support. They also have scheduled lunches and breaks they need to take. We do everything we can to be available, and to answer your PM's as soon as possible. I do ask that at least one agent be logged in during our hours of operation (6am - 10pm MT). We continue to work on increasing our efficiences and response times. Keep in mind that the person you PM'd could be working in another platform or inbox, but I do promise they will respond. If you have any issues with getting a response, you can definately pm me or my Team Lead Mary B.

well I got it working (for now anyway)took awhile and I don't know if Matt did something from there but it came back on. so we'll see if it works tomorrow. but for now it works

 

[dewzan]

BTW still better than Calling dish

 

[Cold Irons]

...so is a root canal