Need Info- Too many "Washouts"

[Walker1]

Hi All,

I recently went on a lease with Dish. I opted for the VIP-722 Rec./DVR which requires 2 dishes outside. I had Dish for 2 yrs. with a non- HD DVR/rec. and rarely had any "Washouts" due to rain/weather.

My previous average dish signal averaged over 90. My new dish(s) signal is a dismal 75 or so. I have had 1 tech out here and he didn't go outside and manually check the site. I was not at home when he was there and he told my wife "all was well." Well, all is NOT well!

I have had my signal lost on at least 7 occasions since 7 weeks ago when I started my lease. In addition, it takes a long time for the rec. to go through its sequence when resetting after an outage.

One of the times the dish went out on only 1 TV & the other was fine. I was told by a rep that this is common???

Can someone guide me to the right person to get this straightened out? I do not want to pay for service calls because of poor reception & it's unacceptable customer service.

ALL feedback is welcome! Thanks all, Walker

 

[brownover]

Hi All,

I recently went on a lease with Dish. I opted for the VIP-722 Rec./DVR which requires 2 dishes outside. I had Dish for 2 yrs. with a non- HD DVR/rec. and rarely had any "Washouts" due to rain/weather.

My previous average dish signal averaged over 90. My new dish(s) signal is a dismal 75 or so. I have had 1 tech out here and he didn't go outside and manually check the site. I was not at home when he was there and he told my wife "all was well." Well, all is NOT well!

I have had my signal lost on at least 7 occasions since 7 weeks ago when I started my lease. In addition, it takes a long time for the rec. to go through its sequence when resetting after an outage.

One of the times the dish went out on only 1 TV & the other was fine. I was told by a rep that this is common???

Can someone guide me to the right person to get this straightened out? I do not want to pay for service calls because of poor reception & it's unacceptable customer service.

ALL feedback is welcome! Thanks all, Walker

Send email to tech@echostar.com and repeat what you described.

 

[Walker1]

Send email to tech@echostar.com and repeat what you described.

Thanks, I did that and also sent an e mail to the Dish CEO address. BTW, is anyone having this type of problem with a VIP-722 unit? Thanks.

 

[old corps]

Thanks, I did that and also sent an e mail to the Dish CEO address. BTW, is anyone having this type of problem with a VIP-722 unit? Thanks.

I had a similar problem (although it was much worse) after I upgraded. Bottom line, it was the way my system was installed. I had lock-ups and error messages continuously. It wasn't the equipment, it was the incompetent installer. After hours of phone time and days of maddening frustration, I FINALLY got someone that knew what they were doing. I have both a 622 and a 722. They've been performing flawlessly since the installation errors were corrected. Good luck!

Ed

 

[Pepper]

You are likely watching something from the 129 satellite on the 722, most of your HD channels are coming from there. 129 is a piece of crap that needs to be replaced, if your dish isn't aligned perfectly it would be likely to experience fade on 129. The other TV was probably on a channel NOT from 129, thus no dropout.

 

[Walker1]

You are likely watching something from the 129 satellite on the 722, most of your HD channels are coming from there. 129 is a piece of crap that needs to be replaced, if your dish isn't aligned perfectly it would be likely to experience fade on 129. The other TV was probably on a channel NOT from 129, thus no dropout.

Hi, Yesterday Dish sent a level 3 tech to fix my problem. Unfortunately, the girl in CEO did NOT return my phone calls or e mails! Doesn't say much for Mgt. @ Dish. I am going to write and file a complaint about her. She was supposed to set up everything for the house call, but she did NOTHING.

I got a call @ 8 AM about a tech arriving in 30 minutes. I asked if the tech was a Dish level 3 tech and they said it was a sub contractor. I told the lady about my conversation with the girl in CEO & she said she had to call someone in GA. About 1 hr. later I got a call from a nice lady in GA. I explained to her about my situation & the ph. call I had with CEO. She knew exactly how to handle the situation & said a level 3 tech would be dispatched in the PM.

A guy showed up with a Dish truck @ 2 PM. He told me he was sent by a manager and he troubleshoots the tough situations.

He proceeded to go out to the dishes and physically check the alighnment & low and behold he finds that the non HD dish is almost 1/4 of an inch off of where it should be pointing. He also said his meter had a 75 signal before he moved the dish. Afterwards, his signal was over 95.

As everything was checked the only thing that could now cause a washout would be rain or the VIP-722.

I personally think it was the misalighned dish. I had Dish for 2 yrs. before & could count on 1 hand the times I lost my signal.

As to the talk about changing the signal on the line graph it doesn't matter because if you have 75 you are fine. I'm no expert, but I do know how to read a re-calibrated graph.

Have a good weekend everyone. Walker