Need some advice on a disc screw-up (1 Viewer)

KAB

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On the third season of Deadwood. Should have been sent the first disc, but got the second. The envelope said disc 1, but I got 2. Sent a report and got the "we will send you the right disc" message. Also said return wrong disc. Should I sent it back, just to get it sent again in a few days??? Or just keep it, then send it back with the other?
 

KAB

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SatelliteGuys Master
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Already sent it back, noting the error.
 

tfries

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Oct 16, 2006
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We had the same thing happen with Ken Burn's Prohibition series. Disk 1 was in a Disk 2 sleeve. Reported the problem and sent back the disk with a note included describing the issue. A few days later, they sent back the errant disk with a note indicating that we did not return the proper disk, even though we reported the problem and had attached a note. We took that one to a local store and were able to get it all straightened out.
 

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