need some help

[bluegras]

when i try to download a movie from ondemand and all i get is this message download failed please check your broadband connection and if your connection is allright please try again later.do you get this type of message.
and tell me how i can fix it.

Thanks

Allen bluegras

 

[lucky86]

Is it the 1021 message?

 

[satjay]

Menu, setting, broadband, see how things look, may want to do a reset network

 

[bluegras]

i did everything you told me i can still use pandora and all the apps i have internet connection to the hopper and the joey but the only problem is when i try to download a movie from ondemand or blockbuster at home all i can get connection failed.if you are having trouble please contact dish at their chat line or their 1 800 number.

 

[Bobby]

What is the speed of your internet, download and upload? Go to www.speakeasy.net/speedtest and report back...

 

[bluegras]

3.24 for download speed 0.73 for upload speed

 

[bluegras]

Your Speed Result:
Download Speed: 3237 kbps (404.6 KB/sec transfer rate)
Upload Speed: 730 kbps (91.3 KB/sec transfer rate)

 

[odbrv]

I have 3mb down and up. I always select view later and then I have no problems.

 

[ZachS@DISH]

What's the number on the error message you are receiving?

 

[fuzzfacefrombboard]

Is it on all items you try to download, or just one particular movie/show? I've seen this before with particular titles only...

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[bluegras]

zach i get this message rental status 1021 download failed the download cant be completed check the receiver internet connection and service see dish.com/broadband if your internet is working check back later you wont be charged with the download competes if it still wont download contact dish.com or 1-800-894-9131

Allen

 

[bluegras]

only with the shows or movies that i want to download and watch.my internet is working fine on my hopper with sling i can use the apps they are fine the only problem is that what i am talking about ondemand on blockbuster at home.

 

[Bobby]

I think your internet download speed is to low for 'View Now.' If you choose 'view later' you will have better luck as 'odbrv' said above....

 

[lucky86]

You aren't the only one reporting it online via forums.

 

[bluegras]

is it happening to other people too let me know

 

[lucky86]

Yes, you aren't the only person. Do you have some specific examples of movies or shows that experienced this problem?

 

[bluegras]

Iron Man3 Mud and a couple of others.

 

[bluegras]

dirt is looking into the problem right now dirt wants to know if you it is happening to you also let them know so we can get this fixed.

 

[Bobby]

LOL...