Netflix and YouTube app no longer usable on Hopper 3

[TheKrell]

Both used to work. Now neither do. The picture disappears and the TV says "no video". This is true over HDMI to my Hisense 4K TV, and also via component to my Cielo HDTV. Am I the only one having this issue? Regular satellite and OTA channels and recorded programs work as they always did.

 

[TheKrell]

Well, I just tested again and YouTube is working fine. I don't understand what my wife is talking about with that one. Netflix, however, is still AWOL.

 

[CyberSpock]

We tried to use Netflix on the Hopper and Joey and found it unusable. We tried everything. Reboots. Logoff login.

Sometimes we'd get a frozen Netflix logo with the sound of a TV channel.

We stopped using it. We got a Roku in one room and use the PS4 in the other.

Sent from my SM-G965U1 using Tapatalk

 

[dweber]

Both YouTube and Netflix are both working on both of my Hopper 3 receivers.
The Netflix on my 4K TV was playing a Netflix 4K UHD movie in 1080 but I did a reset of the Netflix app and it now plays in 3840x2160 4K.


Sent from my iPad using the SatelliteGuys app!

 

[TheKrell]

The Netflix on my 4K TV was playing a Netflix 4K UHD movie in 1080 but I did a reset of the Netflix app and it now plays in 3840x2160 4K.

How do you reset the Netflix app? If it can do 4K, and tries to switch to 4K as soon as it sees my 4K TV, then that explains my symptoms. No 4K out of component outputs, and my Hisense 4K TV claims there is no signal when the Hopper commands 4K.

Is there any way to stop the Netflix app from going into and out of 4K incessantly? Alternatively, is there anybody at Dish to whom I might complain about the switch to 4K? I've argued with Hisense (who are at least nice to me) until I'm blue in the face, and they basically don't do anything.

 

[bluegras]

Both YouTube and Netflix are both working on both of my Hopper 3 receivers.
The Netflix on my 4K TV was playing a Netflix 4K UHD movie in 1080 but I did a reset of the Netflix app and it now plays in 3840x2160 4K.


Sent from my iPad using the SatelliteGuys app!

Yes every morning I have to reset the hopper 3 DVR to get Netflix to do 4k

 

[PortlandChris]

I can get it to work on the Joeys but not the main Hopper 3 unit.

DISH has been made aware and says there are software updates that 'fix' this. We would do this - and it would work for a movie or two, and then revert back. DIsh gives you a song and a dance about it, and somehow blames the user for it, rather than confront it head on.

We just stopped dealing with it and watch it through the Roku or Amazon Fire, and then we do watch on the Joeys in those rooms.

 

[TheKrell]

I can get it to work on the Joeys but not the main Hopper 3 unit.

Yup; same here.

 

[Jim5506]

The Netflix app is designed and provided by Netflix.

All Dish can do is push it out to receivers and hope it works.

 

[TheKrell]

The Netflix app is designed and provided by Netflix.

All Dish can do is push it out to receivers and hope it works.

[expletive deleted]