network down (5 Viewers)

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tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
my receiver has been working fine until it fell off table today and i lost a picture. i've put all the wiring back in place but still no picture just a Network is Down on my screen. there's got to be any easy solution. any help is proceeded.
 
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primestar31

SatelliteGuys Master
Lifetime Supporter
Mar 15, 2005
9,849
6,435
Beta Omicron Delta III
Have you power cycled it? Did the coax wire from the dish get bent in half, or damaged at the connector? If so, look it all over carefully and see if you can determine the damage. If bent, you may be able to carefully work the "kink" out of it with your hands.
 
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tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
That's not a complete model number. Is this a Motorola HDDSR 600?

Please note that you haven't shared what satellite service this receiver is for.
yes thats my receiver and its shaw direct. this isnt the first time its done this and am wondering if a new receiver would help the situation and i'm in louisiana
 

primestar31

SatelliteGuys Master
Lifetime Supporter
Mar 15, 2005
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i'm in louisiana
Did this receiver still work just before it fell off the table? Or when was the last time you used it? I didn't think Shaw Direct signals reached that far South anymore...

p.s. I still think your coax cable got damaged, and is no longer receiving signal from the lnb. Remove it from the receiver, and look it all over carefully. Make sure the stinger comes out the end about 1/4 inch, and otherwise look in the barrel to make sure it didn't do damage in there from being yanked.
 

tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
was working perfect
Did this receiver still work just before it fell off the table? Or when was the last time you used it? I didn't think Shaw Direct signals reached that far South anymore...

p.s. I still think your coax cable got damaged, and is no longer receiving signal from the lnb. Remove it from the receiver, and look it all over carefully. Make sure the stinger comes out the end about 1/4 inch, and otherwise look in the barrel to make sure it didn't do damage in there from being yanked.
was working perfectly and the F2 sattelite is still putting great signal this far south and has most of the channels. the new shaw sattelite Anik is not available but F2 has all you need....hockey and news
 

pacificrim

SatelliteGuys Pro
Oct 5, 2008
1,156
1,080
West Coast Canada
The Network Down message isn't about the coax cable - it is about the RJ45 computer network cable is not plugged in. It doesn't have any affect on the satellite reception.

If the receiver is not seeing the LNB/Dish or is out of point you will see a message that it has lost satellite reception and will have a red light on the front of the receiver

Are you sure you're not on a music channel and volume off or some channel with no picture?
 
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tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
The Network Down message isn't about the coax cable - it is about the RJ45 computer network cable is not plugged in. It doesn't have any affect on the satellite reception.

If the receiver is not seeing the LNB/Dish or is out of point you will see a message that it has lost satellite reception and will have a red light on the front of the receiver

Are you sure you're not on a music channel and volume off or some channel with no picture?
 

tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
the screen has to receiver has lost satellite signal but it also has , network is down, in the top right corner. i've got my satellite coming but i dont know. i'll show him your message. its so frustrating to look at the receiver with both the green and red light on yet cant get the frazzling thing to show a picture
 

tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
on the back of my receiver are three plugins, one for SAT, one for HDML and one for POWER. why wont they work

the screen has to receiver has lost satellite signal but it also has , network is down, in the top right corner. i've got my satellite coming but i dont know. i'll show him your message. its so frustrating to look at the receiver with both the green and red light on yet cant get the frazzling thing to show a picture
 

pacificrim

SatelliteGuys Pro
Oct 5, 2008
1,156
1,080
West Coast Canada
If you have a red light on the front of the box then your receiver is not seeing the satellite.

Check the connector on the coax cable from the dish. Is it damaged?
Check that the coax cable from the dish is in the SAT input and not the RF output.
 

tkillian

Active SatelliteGuys Member
Jul 24, 2021
17
0
winnsboro louisiana
If you have a red light on the front of the box then your receiver is not seeing the satellite.

Check the connector on the coax cable from the dish. Is it damaged?
Check that the coax cable from the dish is in the SAT input and not the RF output.
ok this happened tonite. i have the tv on and the screen says: attention receiver has lost satellite signal and then in the top corner says network is down. well tonite it popped on and worked for about 5 minutes then it went back to the way it was.

reckon its some kind of short somewhere. the front of the box has both a green and red lite lit.

HELP satellite Gods
 

harshness

SatelliteGuys Master
May 5, 2007
16,780
2,832
Salem, OR
The Oracle sees a new HDHSR 800 in your future.

I do caution that with the transition to AVC compression and the fact that Anik F2 has now exceeded its miminum life expectancy (it was launched in 2004), the amount of channels available to you may continue to dwindle.
 
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