I just had a the same sittuation happen to me but not the bugs they said there was a clear water like substance inside the receiver. I find that hard to believe first of all since the reciever is not anywhere in a place where it could get wet and also just the amount of time it sat before I shipped it how could anything stay wet for that long. So I did the same asked for proof with written docs and or pictures. I did also bring up the fact that this reciever was a reman since it was replaced about 6 months ago and how do I know what condition it was in before I got it. I also asked since they were going to bill me for the receiver if the new one would change from a lease to purchase or if it was still going to be a lease I should get the old one back since I would be paying for it. After all that they came back and said not to worry they would credit my account so now I will wait and make sure I get the credit next month. I did all this over chat so I also have a record just in case.