I need some SOUND advice from anyone who can help. I just got my latest statement in my e-mail box. I can't remember the last time I actually looked at one but thankfully I did this morning.
My bill was $422!!! Um, ok, what the hell. So I log into the account and sure enouh there is a $300 charge for a damaged receiver I returned a few weeks back. So I call a CSR (actually got an English speaking rep this early) to find out what's going on. Im keeping calm because I know "jumping up and down screaming someone is an idiot" will get me no where (please note that I've been installing Dish/Direct for a dozen plus years). Within moments, my face turns red with anger and, more importantly, embarrassment. She tells me the account has been noted that my 722 was customer caused damage because of insect infestation! OMG! You're kidding right! You have NO IDEA just how anal I am about keeping things clean and organized - I drive my wife and two kids nuts constantly. I could go into detail but suffice it say, I DO NOT have a "bug" problem. I ask her to send me some kind of proof - pictures, a written report, something. Sorry sir, we have no such thing. You can now tell she's reading from a script about when equipment comes back in, they immediately destroy it for bio-hazard reasons. OK, I can understand this, I'm a fairly intelligent guy, they dont want a box full of roaches being loosed upon their facility so they take measures. Makes sense to some degree, I do Dish-N-It-Up's all too often where I pack the receiver in a trash bag so the bugs from the customer's house do not get in my vehicle.
The thing is, I don't have a bug problem AT ALL of ANY kind. They have no proof at all and refuse to offer anything other that a stupid script over and over about bio-hazard. So I'm just supposed to accept ths blindly and pay the fee. I've been with them for 14 years as a customer - at present, I have three 722's and two 510's active. They get a PILE of $$$ from me every month for years on end. I don't get a call from them or ANY kind of proof at all and this is bullsh*t. What recourse do I have to fight this? I don't WANT to switch to Direct but I've been slapped in the face - what else can I do? This is just so embarrassing! That's really my biggest issue (aside from paying $300 for a 722 where the hard drive failed). The ONLY thing I can think of isa few years back, the area I live in had an unbelievable problem with ladybugs. They were EVERYWHERE. They were in EVERYTHING. Finally, something was done about it locally and I even had an exterminator come and treat my house for them specifically. Given that they got into every thinkable nook and cranny of everyone's home in a 50 mile radius, I'll concede that "maybe" there "might" have been some dead carcasses in the receiver. I haven't seen a live one for probably a year in between when they were active and the time my 722 finally played out. There is NO WAY those dead lady bugs, if there was any in the case, had anything to do with it. Besides, they're ladybugs - not roaches, or fleas, or whatever.
Bottom line, is they've offered me NOTHING but pay this fee or else. This is crap. I want proof of some kind that I had an infested 722 and that said infestation caused the hard drive to fail. A few dead lady bugs at best had nothing to do with this.
Oh, this makes me wanna puke. What do I do when customers ask me who's better, Dish or Direct? I've ALWAYS said Dish Network. Don't know that I'll say that anymore. Don't know what I'm gonna tell these 4-5 people I meet day in and day out.
My bill was $422!!! Um, ok, what the hell. So I log into the account and sure enouh there is a $300 charge for a damaged receiver I returned a few weeks back. So I call a CSR (actually got an English speaking rep this early) to find out what's going on. Im keeping calm because I know "jumping up and down screaming someone is an idiot" will get me no where (please note that I've been installing Dish/Direct for a dozen plus years). Within moments, my face turns red with anger and, more importantly, embarrassment. She tells me the account has been noted that my 722 was customer caused damage because of insect infestation! OMG! You're kidding right! You have NO IDEA just how anal I am about keeping things clean and organized - I drive my wife and two kids nuts constantly. I could go into detail but suffice it say, I DO NOT have a "bug" problem. I ask her to send me some kind of proof - pictures, a written report, something. Sorry sir, we have no such thing. You can now tell she's reading from a script about when equipment comes back in, they immediately destroy it for bio-hazard reasons. OK, I can understand this, I'm a fairly intelligent guy, they dont want a box full of roaches being loosed upon their facility so they take measures. Makes sense to some degree, I do Dish-N-It-Up's all too often where I pack the receiver in a trash bag so the bugs from the customer's house do not get in my vehicle.
The thing is, I don't have a bug problem AT ALL of ANY kind. They have no proof at all and refuse to offer anything other that a stupid script over and over about bio-hazard. So I'm just supposed to accept ths blindly and pay the fee. I've been with them for 14 years as a customer - at present, I have three 722's and two 510's active. They get a PILE of $$$ from me every month for years on end. I don't get a call from them or ANY kind of proof at all and this is bullsh*t. What recourse do I have to fight this? I don't WANT to switch to Direct but I've been slapped in the face - what else can I do? This is just so embarrassing! That's really my biggest issue (aside from paying $300 for a 722 where the hard drive failed). The ONLY thing I can think of isa few years back, the area I live in had an unbelievable problem with ladybugs. They were EVERYWHERE. They were in EVERYTHING. Finally, something was done about it locally and I even had an exterminator come and treat my house for them specifically. Given that they got into every thinkable nook and cranny of everyone's home in a 50 mile radius, I'll concede that "maybe" there "might" have been some dead carcasses in the receiver. I haven't seen a live one for probably a year in between when they were active and the time my 722 finally played out. There is NO WAY those dead lady bugs, if there was any in the case, had anything to do with it. Besides, they're ladybugs - not roaches, or fleas, or whatever.
Bottom line, is they've offered me NOTHING but pay this fee or else. This is crap. I want proof of some kind that I had an infested 722 and that said infestation caused the hard drive to fail. A few dead lady bugs at best had nothing to do with this.
Oh, this makes me wanna puke. What do I do when customers ask me who's better, Dish or Direct? I've ALWAYS said Dish Network. Don't know that I'll say that anymore. Don't know what I'm gonna tell these 4-5 people I meet day in and day out.
