Hi All,
I had a 522 installed about two weeks ago. I live in an apartment building already wired with a dish for all units.
One wire (from a multi-switch box) was installed to my apartment, then a diplexer was used to split the signal into the two inputs on the 522.
Everything was working fine until last night.
Now, on the Check Switch screen, Satellite Input 1 is not working at all, and 2 is OK.
When I switch the wires in the back of the 522, I see the same thing happening -- Input 1 is bad and 2 is good.
TV 1 always seems to work, and TV2 does not -- in both cases.
I don't have the received plugged into a phone line, and I called Customer Service a few days ago to let them know that I kept getting the message to plug it in, so they made a change on their end to add the $4.99 fee to my account. When I checked TV #2 yesterday, the error was still there, and I pressed OK to continue, and I think that's when the problems started happening.
I think that the input #1 on the receiver might be bad, but I'm not sure. Maybe the diplexer.
Maybe I haven't given enough information to troubleshoot here, but thought maybe someone has had this same type of problem...
Thanks in advance for any info you may have.
C.
I had a 522 installed about two weeks ago. I live in an apartment building already wired with a dish for all units.
One wire (from a multi-switch box) was installed to my apartment, then a diplexer was used to split the signal into the two inputs on the 522.
Everything was working fine until last night.
Now, on the Check Switch screen, Satellite Input 1 is not working at all, and 2 is OK.
When I switch the wires in the back of the 522, I see the same thing happening -- Input 1 is bad and 2 is good.
TV 1 always seems to work, and TV2 does not -- in both cases.
I don't have the received plugged into a phone line, and I called Customer Service a few days ago to let them know that I kept getting the message to plug it in, so they made a change on their end to add the $4.99 fee to my account. When I checked TV #2 yesterday, the error was still there, and I pressed OK to continue, and I think that's when the problems started happening.
I think that the input #1 on the receiver might be bad, but I'm not sure. Maybe the diplexer.
Maybe I haven't given enough information to troubleshoot here, but thought maybe someone has had this same type of problem...
Thanks in advance for any info you may have.
C.