Everyone with an Vip HD receiver is getting that channel, when your dma becomes available, it will tell you want to do. If you go to the channel and get the "This program is not available for viewing in your area." screen, you should get the idea that your locals are not available. Dish wants to cut down on the phone calls, but this method seems to adding to the number of calls on this subject. I think the screen should come up with "Local channels are not available in your area yet." would be a better message.
Agreed, but if you want to cut down on the # of phone calls you dont put 2 different/exact opposite messages on the customers screen. Plus , they are doing this on a hot topic/popular issue, Local hd channels. The first thing the customer sees is "Your locals are now available in HD". Most probably dont click further than that, and actually they shouldnt have to. Then when they click for more info "Not available in your area"??
Is that an error, or is the first part an error? Now when customers call and find out their locals ARENT available in hd, all dish did is p**s off and remind the customer that they dont get their locals in hd.
Horrible way to do business, if i was charlie, whoever's bright idea was to do that would be fired.
You dont Promote/advertise to the customer what they DONT get
