I thought I should answer directly to Bob and all others who wonder why this forum strongly supports me and my company. After many months of participation in the forum I asked Scott if he would consider dealer advertising and several months later Scott was ready to do so he invited me to be a DIRECTV SatelliteGuys advertiser.
All other forums do not permit dealers to promote their company. Scott feels differently, he feels that a supporter can have the forums support as a value back. Most importantly, Scott has hand selected my company as he knows my dedication to his forum and it's members and sees that this strong dealer support further benefits his forum exclusively which gives the SatelliteGuys.us forum one benefit that no other forum offers. I would never let Scott or any member down. I use all of the power and resources of my staff and company to ensure all members 100% satisfaction. SatelliteGuys members have the full power and support of my highly valued, powerful and very highly connected close relationship with DIRECTV.
The culture of my company has always been to deliver the highest level of customer service, honest system and technical advise and quality installation work. I took this opportunity of sponsorship very seriously, I have taken on the additional responsibility to ensure all SatelliteGuys members get absolutely the best DIRECTV experience possible, no matter where any member purchased their equipment or service from.
In spite of my dedicated efforts to do everything to the highest standards, sometimes something still goes wrong. I look at a problem as an opportunity to right a wrong so I fix the problem and compensate my customer for the mistake.
We are the only National company that maintains our own database of Certified SBCA and insured satellite technicians. We pay above the industry scale and ask our technicians to do the best quality installation they can do, spend time on explaining the operation of the remote control and when they are overbooked, not to reschedule our customers.
And BTW, I know and agree that American and Expert Satellite are excellent DIRECTV dealers as well as the vast majority of local independent dealers. In fact, it's their excellence and my SatelliteGuys dedication that pushes me to differentiate my company and strive for excellence in everything we do.
To Bob and all SatelliteGuys members I say to you, call my company to truly experience the highest level of honest and highly educated customer service.
-Robert
bobj2004 said:
I psted that you should buy from a Local Retailer to support your Local Town and not buy through a National retailer.
Maybe it is my computer or I am seeing things, but logically even today it is strange that of the 16,000plus members here there are only posts listed for ValueElectronics, if that many bought from Value Electronics and no one else, I would think the others would not be in business anymore. It just does not add up.
I still say support your local retailer, if something goes wrong, they often have a local store front and a local number to call. Buy local. You will get much better service after the commision check is cut.
hdtvtechno
Join Date: Jan 2004
Location: USA Chicago
Posts: 370
FWIW i had a problem with directv shipping me a replacement hd stb,
i keep calling directv and they kept telling that its on back order, for almost 3-4 weeks
so i tried to ask Robert from VE if he could help me out, he personally called me at home, actually it was late in the day, and i gave him my info, and he emailed directv and to put my stb order on hight priority, and next day, i hear directv shipped my stb,
and i got my stb in 3 days,
So i couldn't do it without robert's help, i don't know how more long i would'of have to wait more, if it wasn't robert,
And BTW i didn't not even order from Robert, and he helped me still
Again Robert, if you reading this, thanks again
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