I'm surprised nobody else has posted about this yet.
In my last billing statement, I got a sheet advertising their new DVR Advantage program. The deal is that if you maintain at least AT100 plus locals plus a DVR, they'll give you a discount that varies depending on your base package but amounts to more or less waiving the DVR fee. (Plus your price is guaranteed until February 2009, but since they just raised the prices this month I would hope they wouldn't raise them mid-year anyway!)
I went to their website to see if there was anything about this, and it was right on the front page plus right on top of the My Account page. And they're offering to let you sign up online. But when I get to the final signup page, I get "Due to technical difficulties, we are unable to process your request at this time. You may try again in a few moments or contact the Customer Service Center at 1-800-333-DISH (3474) for account assistance." This has been happening all day. I haven't resigned myself to dealing with a CSR on the phone yet, I'm going to give it a few more days to see if they get the website fixed.
If they really wanted to build customer enthusiasm, they should automatically enroll people who meet the requirements and send them a message or a letter saying that they've given them a gift for being good customers. But I suppose that would be too creative for Dish.
The sheet also included a new channel listing in very tiny print. I didn't bother scrutinizing it for accidentally-added HD channels because I figured it would be a waste of time. Plus Comcast used to send me new channel lineup cards with the old channel lineup just days before the lineup was due to change on an annual basis. Losers.
In my last billing statement, I got a sheet advertising their new DVR Advantage program. The deal is that if you maintain at least AT100 plus locals plus a DVR, they'll give you a discount that varies depending on your base package but amounts to more or less waiving the DVR fee. (Plus your price is guaranteed until February 2009, but since they just raised the prices this month I would hope they wouldn't raise them mid-year anyway!)
I went to their website to see if there was anything about this, and it was right on the front page plus right on top of the My Account page. And they're offering to let you sign up online. But when I get to the final signup page, I get "Due to technical difficulties, we are unable to process your request at this time. You may try again in a few moments or contact the Customer Service Center at 1-800-333-DISH (3474) for account assistance." This has been happening all day. I haven't resigned myself to dealing with a CSR on the phone yet, I'm going to give it a few more days to see if they get the website fixed.
If they really wanted to build customer enthusiasm, they should automatically enroll people who meet the requirements and send them a message or a letter saying that they've given them a gift for being good customers. But I suppose that would be too creative for Dish.
The sheet also included a new channel listing in very tiny print. I didn't bother scrutinizing it for accidentally-added HD channels because I figured it would be a waste of time. Plus Comcast used to send me new channel lineup cards with the old channel lineup just days before the lineup was due to change on an annual basis. Losers.
