New Software & 4K (1 Viewer)

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mpinales

SatelliteGuys Family
Oct 15, 2010
95
4
Ohio
Ever since my new software was installed, my resolution has to be rest evey time I watch 4K. It was fine until then. I have to go in settings and check 4K. It works till the next time I try and watch 4K and then I get a message "Your TV doesn't support 4K content. You are watching in 1080p, the highest resolution available". I then go to settings and display, resolution and check 4k and if then works till the next time. My C61k-700 software is 0x100f. My HR54/200 is 0x1088.
Before I call technical service and a run around, i thought I'd ash here. Thanks
 
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robjlevin

SatelliteGuys Pro
Sep 23, 2005
615
145
New Jersey
I've seen this behavior and fixed it by turning off the quick start feature on the TV. Takes a few extra seconds to begin watching but it also gives the TV and C61K time for a "handshake." This seems to be particularly common with LGs.
 
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comp9

SatelliteGuys Pro
Jan 24, 2017
717
244
PA
This just started for me also with this firmware after two years of never seeing it. It seems doing a couple of hard resets on the mini fixes it also
 
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