No Channel 106 but have the rest?

[Txmade]

i just installed the h54 receiver today, and I have 4K on 104. But when I got to 106 my tv shows no signal. Also I don't have the 4K VOD channel either or any VOD channels or the apps? Will they populate over night???

 

[Txmade]

Someone please help, I have the other 4K channels working but when I go to 106 it shows up no signal on my tv, my tv is displaying no signal like the box got disconnected from the tv. I have only got 106 to work twice today and it was only the direct tv logo since nothing was on.

And now " tech" support is trying to tell me that the channel is not available and is only a ppv channel . I don't want to be rude but they have no clue what they are talking about. I tried explaining that the channels are part of the 4K live service and she was acting like I didn't know what I was talking about.

What can I do?????

 

[claw]

Someone please help, I have the other 4K channels working but when I go to 106 it shows up no signal on my tv, my tv is displaying no signal like the box got disconnected from the tv. I have only got 106 to work twice today and it was only the direct tv logo since nothing was on.

And now " tech" support is trying to tell me that the channel is not available and is only a ppv channel . I don't want to be rude but they have no clue what they are talking about. I tried explaining that the channels are part of the 4K live service and she was acting like I didn't know what I was talking about.

What can I do?????

Channel 104 is 4K/24. Channel 106 is 4K/60 when the Masters Golf is live. Otherwise 106 is sometimes 4K/24 when the Directv logo is playing.

Are you certain that your TV supports 4K/60 and is not limited to 4K/30? It seems like your TV might be unable to sync to the 4K/60 signal.

 

[Txmade]

How do I find out what the TV supports? I have the Visio d 50 , it was a Black Friday tv.

 

[Txmade]

Would the HDMI cable make a difference ? I have a feeling I have a regular HDMI hooked up, that might explain why I'm not getting the 60 fps

 

[claw]

Are you connected to HDMI input 5? That appears to be the only one that will support 4K/60.

From the D50u-D1 user manual:
Inputs Ports
UHD up to 30 Hz 1, 2, 3, 4
UHD up to 60 Hz 5
HDCP 2.2 1, 2, 5

 

[Txmade]

No I'm connected to HDMI 1, I ran out to Best Buy and bought an HDMI cable that would support that port. I'm sure that's what it is.

 

[alnielsen]

The HR54 receiver doesn't output a 4K signal via the HDMI. The hardware doesn't exist to provide that. You either need a C64 mini or a RVU spec TV (which Visio doesn't make) to go along with this receiver.

 

[Txmade]

Got it working , had to upgrade HDMI , plugged into 61k and all was good.