No Dish Network for me............. (1 Viewer)

upset_manager

Thread Starter
Active SatelliteGuys Member
Oct 21, 2011
15
0
On a hill
and I will explain why:

I wanted to share my experience w/ Dish Network.

Dish Network sure does some shady practices!
I called the sales rep at the toll-free number.
He stated that I would get the following:
America’s Top 200
(2) receivers / one HD DVR & one HD Receiver
Free HBO and Cinemax and I think Stars for 3-months
Free BlockBuster Pass for 6 months
SlingBox for $99.00 , but it’s actually FREE after doing the rebate

So my 1[SUP]st[/SUP] months charge was a total of $156.xx
I provided them my CC# and they actually charged it all even before coming to do the installation which was not going to happen until the end of the week (ok fine).

After doing so, I got an E-mail from them which shows the charges for the services.

Overlooking at the invoice, they did charge me $156.xx (good job), but it didn’t show free Blockbuster Pass or the SlingBox purchase.

So I decided to call Dish Network, the rep said that there was nothing stating the Slingbox was charged or getting it, no free BlockBuster Pass for 6-months (or anything on the invoice) and also there was a fee for Showtime. Funny thing is, I never wanted or asked for Showtime!!
After the discussion w/ the CS rep about this bill that person was clueless on why or how they charged for the additional $100. I told the DUH!! It’s because I purchased the SlingBox for $99.xx , but was getting the rebate, so it basically sound of been free :( .

With further discussion and I asked what you going to do about it. The rep Xfers me to a manager, after that I said F’it and told the manager I wanted to cancel the whole deal and I wanted my refund.
The manager basically didn’t want to go into further into this deal either as it was a shady charge!!

With all this being mentioned, I will never give my business w/ Dish Network!
 

empiretc

SatelliteGuys Pro
Mar 4, 2008
1,657
51
You should get a hold of one of the DIRT members here. They can get you set up.

There is no reason to let someone's screw up hinder you from having what could probably be the best TV solution for you.
 

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
and I will explain why:

I wanted to share my experience w/ Dish Network.

Dish Network sure does some shady practices!
I called the sales rep at the toll-free number.
He stated that I would get the following:
America’s Top 200
(2) receivers / one HD DVR & one HD Receiver
Free HBO and Cinemax and I think Stars for 3-months
Free BlockBuster Pass for 6 months
SlingBox for $99.00 , but it’s actually FREE after doing the rebate

So my 1[SUP]st[/SUP] months charge was a total of $156.xx
I provided them my CC# and they actually charged it all even before coming to do the installation which was not going to happen until the end of the week (ok fine).

After doing so, I got an E-mail from them which shows the charges for the services.

Overlooking at the invoice, they did charge me $156.xx (good job), but it didn’t show free Blockbuster Pass or the SlingBox purchase.

So I decided to call Dish Network, the rep said that there was nothing stating the Slingbox was charged or getting it, no free BlockBuster Pass for 6-months (or anything on the invoice) and also there was a fee for Showtime. Funny thing is, I never wanted or asked for Showtime!!
After the discussion w/ the CS rep about this bill that person was clueless on why or how they charged for the additional $100. I told the DUH!! It’s because I purchased the SlingBox for $99.xx , but was getting the rebate, so it basically sound of been free :( .

With further discussion and I asked what you going to do about it. The rep Xfers me to a manager, after that I said F’it and told the manager I wanted to cancel the whole deal and I wanted my refund.
The manager basically didn’t want to go into further into this deal either as it was a shady charge!!

With all this being mentioned, I will never give my business w/ Dish Network!

Sorry to hear about that bad experience. I just wanted to make sure that everything got settled and your refund has been straightened out. Also do you still have a copy of the e-mail that was sent out after your call?
 

upset_manager

Thread Starter
Active SatelliteGuys Member
Oct 21, 2011
15
0
On a hill
Hi Zach ,

I did get a e-mail, the manager said the refund takes about 5-business days.

Oh here was the charges that flagged me on what I paid for:

ORDER SUMMARY
One Time Charges & Credits



Monthly Charges
AT200/Movie Pass - 3 Mo
HBO - 3 Mo ($16/Mo)
Cinemax - 3 Mo ($13/Mo)
Starz - 3 Mo ($13/Mo)
DVR Service
HD 200 Free ($10/Mo)
Showtime
Protect Plan - 6 Mo ($6/Mo)
Monthly Credits
Cr: New Cust $20x12 Mo
Monthly Charges & Credits

Amount Due Now
One Time Charges & Credits
Monthly Charges & Credits
Taxes

Paid

$0.00



$78.99
$59.99
$0.00
$0.00
$0.00
$6.00
$0.00
$13.00
$0.00
-$20.00
-$20.00
$58.99

-$93.36
$0.00
$58.99
$4.02

$156.37

 

upset_manager

Thread Starter
Active SatelliteGuys Member
Oct 21, 2011
15
0
On a hill
Zach - here's the original order. Which is CORRECT , but it gets totally messed up when I decided to call Dish back within 24hrs to have them ONLY to REMOVE one of the HD receivers (bedroom / not the HD /DVR) because the home we're in is just temp). Then that's when the invoice gets all jacked up, including adding Showtime which I never wanted or requested!! So the slingbox was gone, the extra $100 was non-explained, oh also where is the blockbuster pass? :( ! Oh well...

ORDER SUMMARY
One Time Charges & Credits
Sling Adapter


Monthly Charges
AT200/Movie Pass - 12 Mo
HBO - 3 Mo ($16/Mo)
Cinemax - 3 Mo ($13/Mo)
Starz - 3 Mo ($13/Mo)
DVR Service
HD 200 Free ($10/Mo)
Protect Plan - 6 Mo ($6/Mo)
Monthly Credits
Cr: New Cust $20x12 Mo
Monthly Charges & Credits

Amount Due Now
One Time Charges & Credits
Monthly Charges & Credits
Taxes

Paid
$99.00
$99.00


$65.99
$59.99
$0.00
$0.00
$0.00
$6.00
$0.00
$0.00
-$20.00
-$20.00
$45.99

$0.00
$99.00
$45.99
$11.38

$156.37
 
Last edited:

rocket69

SatelliteGuys Pro
Dec 2, 2008
910
1
On Your Roof!
Dirt team rox and they can help you with getting this all fixed and mabe get you back as a customer.

I build accounts and its not ez many programing pkg are given and its not hard to miss a check box when you have 30+ on one screen for options best to suit the clients needs. Even if all is set proper once the final screen is showing account number and order details some times the system will give our customers random locals for some other state when all address are in Ca. But its an ez fix if we see it prior to install or even after install once tech sees locals are wrong.
 

ZachS@DISH

SatelliteGuys Pro
Jun 14, 2011
1,726
171
Denver, Colorado
I would like to find out why it did get messed up, to do that I would really need the number that you used to setup the account. Even though it is canceled I would be able to look at the history to see how/why things got so messed up. If you want me to please just PM me that information. For the Blockbuster Movie pass you would have to create a DISH account at dishnetwork.com to complete the offer. I am trying to get clarification on whether or not it would show up in the e-mail that is being sent out.
 

Scherrman

SatelliteGuys Master
Supporting Founder
Mar 14, 2008
15,555
9,928
Eastern Iowa
I wish people would just talk to a local retailer instead of calling the 800 number. That or at least go online and get signed up. As a retailer I know what it's like to mess up a customer's order but it can be a simple fix. There are so many different options and promotions for customers that it can easily get screwed up. If you order from a local retailer at least you can talk to the same person and they can straighten it out for you.

It looks like they did add the MoviePass for you. It says AT200/Movie Pass - 12 Mo. I just hate to see a customer lost because of something like this that can be easliy corrected.
 

JayStil

SatelliteGuys Pro
Feb 1, 2007
596
24
So it looks like the only screwup was the addition of Showtime? Would've been easy to get that removed.
 

Yespage

SatelliteGuys Master
Pub Member / Supporter
Feb 27, 2010
11,651
10,767
Ohio
Dish Network, great at television service. The pits of accounting. Having the DIRT people around makes that pits of accounting issue much much better.
 

upset_manager

Thread Starter
Active SatelliteGuys Member
Oct 21, 2011
15
0
On a hill
Zach - the order has been cancelled and no worries or stress to figure out why it was the way it happened.
What really upset me was the fact after the 2nd rep removed the 2nd bedroom HD-Receiver "he" totally F'ed up the whole freaking order! I mean look at the invoice.
Slingbox removed,
Added showtime,


At the end of this cancellation the rep was clueless before forwarding me to a supervisor and he (which) was too clueless to why these major changes took place and it seem'd that "HE" too didn't want to resolve the problem and just prefer to loose a customer by cancelling it.

Last but not least, I want my money back and that yet has not been done. They sure took my money faster than when they need to return it.

-------------

All,

I did order directly from Dish Network. The original sales rep did everything right! What messed up the whole freak'in order was when the 2nd customer service rep was only requested to remove the bedroom HD-Receiver and as a fat bonus, he decided to add showtime to make a little commission, which I am sure that's how it goes. :(

Zach - if you would like to help, could you get my refund quicker? :rant:
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
11
Colorado
Also, what is DIRT???

DIRT is DISH Internet Response Team. We monitor online sites and help customer will any and all DISH Network issues. I am also sorry that your order got messed up. It is the way our system is set-up. In order to remove a reciever, the entire workorder has to modified, that means the order has to be rebuilt from scratch and it is very easy for the CSR to not get it reentered correctly as they are not sales agents. The sling adapter can only be ordered once which is why it was not showing on the second order but it would have been there at install on the account. If you PM Zach or any DIRT member, we can verify that your refund has been processed for you!
 

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