if the company installing my upgrade calls me to say they don't have the equipment and need to reschedule do I let them do this or call Dish directly to deal with them?
I took off work for this appointment and really don't want to reschedule. guess I'll just have to cancel my hd upgrade
If they don't have the EQ, it's because nobody else in that area has it either. Truth be told, Dish can't make the stuff and ship it fast enough. Don't cancel. Just wait until they get it. It'll only take a few days longer.
At this point I will gripe about something.
I work for a DNSC contractor. We get our work the evening before. Now, when I see the email and load the file , I call each customer that evening to set up the appointment, get deatails and answer any querstions the customer may have about the work to be done. I also ask for dierections, description of the home ,whether they own or rent, etc..This allows the two parties to come to an underatnding. There won't be any surprises. If we are out of EQ our dispatch doesn't accept the job. In fact, the Dish dispatch hub calls us the day before and asks how much HD eq we have in stock.
The system is not foolproof. On occasion, Dish leaves the calendar open late because of low work volume. That being the case we get our work in the morning. But we STILL PRECALL our customers. At least if there is a lack of EQ, we can alert the customer and they can go about their normal day.
IMO all companies shopuld be required to do this. It is us who are serving the customer. It is up to us to communicate with the people we are serving.
Imagine how many problems would be alleviated by picking up the friggin phone.
Had you gotten a phone call, you'd not have had to post this.
