No Guide Info On Locals H3

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
My locals only get 1/2 hour of guide info. That also causes the PT to not record. All other channels are fine. I tried unplug, and red button reset.

Any suggestions? Thanx
 

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
Could a low signal strength on the spotbeam allow no reception problems but cause the guide not to load?
The other odd thing is that the guide will show CBS shows on NBC channel then 1/2 hour before the show starts it changes to the NBC show.
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
It almost sounds like something corrupt related to your guide (data). By chance do you have the Flex pack ? Got an idea if you do....
 

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
I don't have the flex pac. I have a normal sub. This is the 1st time I changed service address with H3. I have done this exact same change of service address with my old Hoppers many times. Phila. locals to Syracuse locals.
 

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
It seems like it has maintained guide data in the memory for locals and won't allow new guide data to be downloaded.
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
Oh, you "moved". That is an important thing to point out.... Dish wasn't able to help when you called ? I suspect a "hit" will resolve it.
 

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
Hits did not fix it. Tried it twice. I even tried having them change the locals to a neighboring area that did not have the channel 3 NBC conflict. That did not work either. Still no guide data except 1/2 hour out.
Seems to be a problem in the Hopper 3 software for not removing guide data when service area changes.
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
Just a wild-*ss guess, but back to my question about the Flex pack, what about changing to it for "x" days, with no local channel package, and then add the locals a bit later ? It's the only way to drop local channels otherwise with Dish...

I'll bet if you press Dish about this, their solution will be to replace the receiver.
 

az99

Thread Starter
SatelliteGuys Pro
May 27, 2014
252
49
The suggestion in the above link worked. I unplugged the H3 for 1/2 hour and then the new guide data came on.
 

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