No video after factory reset

A

animal

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Original poster
Apr 23, 2004
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My STB updated software tonight and I was still missing an over the air channel so I tried a "factory reset". What I ended up with is only audio, no video.

I tried a reboot --- lights flash for a bit then it just turns off. If I turn the box back on, I get the green satellite icon but no picture.

I tried unplugging box, etc with no results.

Any help would be appreciated.

Thanks...
 
cpdretired

cpdretired

Supporting Founder
Supporting Founder
Dec 6, 2003
727
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Lemont, Il.
animal said:
My STB updated software tonight and I was still missing an over the air channel so I tried a "factory reset". What I ended up with is only audio, no video.

I tried a reboot --- lights flash for a bit then it just turns off. If I turn the box back on, I get the green satellite icon but no picture.

I tried unplugging box, etc with no results.

Any help would be appreciated.

Thanks...
After a factory reset you need to call your satellite provider. Have the CSR re-authorize the receiver.
 

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