Note from our Streaming Company

[Scott Greczkowski]

As part of our upgrade we have moved to a new streaming company DJC Media. DJC Media is considered by many to be one of the top streaming services in the USA. Many commercial radio stations use DJC Media.

However over the past two nights we have had down time due to server issues with DJC's server.

From what I am told from other broadcasters who use DJC, this downtime is EXTREMELY unusual.

DJC just sent out the following message to all broadcasters using their new server (which is the server we are on.)


After 12 hours of digging and very much frustration we believe we have found the issue that is causing the server crashes.

The DC could not find any evidence of Cyber Attack and our our records indicate no evidence of a bot attack. We called in a outside consultant who believes it to be a bug in the version of Icecast we are using.

We have contacted our SysAdmin and ordered the upgrade recommended by our consultant. This will be accomplished late tonight.

We appreciate your patience and promise to keep you posted on our progress.

Greg Balmer
DJC Media Support

 

[Scott Greczkowski]

Here is an update...


Good morning to all!

We just wanted to give you an update on the progress of the server repairs we have been making over the past few days. As we reported yesterday, we brought in outside assistance and we were able to rule out any ddOs and bot attacks, as was originally the fear.

What we did find was a bug in the way ICKH was handling file wrappers so we contacted the developer of ICKH and were able to come up with some solutions.

During the afternoon outage yesterday we were able to load a patch and make some adjustments to see if a upgrade to a newer version of ICKH was going to be the real answer. The patches held through the night without any flooding of port 80 so that tells us we are on the correct path.

Our team is continuing to monitor the performance and should the new settings not hold, the new version is ready for immediate load should the system fail anytime during the week. Our plan is to wait until very early Sunday morning to do the actual upgrade to avoid any further network interruptions.

Since we have been sending these bulk emails to everyone at the same time, we will be closing the massive amounts of support tickets that were opened. We want to spend our time watching and tweaking without having to answer each and every one of them. We hope you understand.

If you have issues we want you to open a ticket and we will respond as quickly as possible, the only tickets we will be closing are those that were opened for the outages.

I will drop everyone another mail as our investigation continues. We feel you deserve the honest truth about what is going on and what we are doing to fix the situation and prevent it from happening again.

We thank you for sticking in there with us and promise to continue to work hard to provide you with a stable, solid Ad Insertion Solution.

Warmest Regards,

Wes Simkins
President
DJC Media/Adstream Network