Old Hopper Recordings Not Playing

[dtvevans]

We have a customer that is experiencing problems with certain recordings that he is not allowed to watch. They are mostly movies he has recorded months ago (at least 30 days old). He has watched them, some more than once. When he attempts to watch them again later (it appears the 30 day old mark triggers it), the slider appears at the end and does not permit starting over or rewinding. The only option is to delete the recording and attempt to find it and record it again. Definitely occurring on HBO, Showtime, etc. but only movies, not series or specials. He is on his 6th Hopper. These are not pay per views nor On Demand events. Acts like there is a kill date embedded. Any suggestions?

 

[Bobby]

Did your customer downgrade and remove HBO and Showtime from the subscription? If so, that is the answer.

 

[dtvevans]

No. Has everything you can get.

 

[odbrv]

Did the customer try to restore the program from EHD to IHD. I had this problem when i saved programs to EHD from my 722 and then had hoppers installed. The Hopper would play all programs from the EHD , but when I moved some back to the IHD so I could watch them on my other Hopper. I lost them. You could not play them on either Hopper. In another thread i read that Dish has fixed the problem. However, I don't trust it anymore and will leave the programs on the EHD and duplicate them on my other Hopper.

 

[thechaz05]

Did your customer downgrade and remove HBO and Showtime from the subscription? If so, that is the answer.

I have recorded movies from the premiums and have no trouble watching them after I no longer subscribe to them.

Posted Using The New SatelliteGuys Reader App!

 

[bookworm370]

No problems here, I'm currently as I type this watching some backup version of Fringe that I recorded 3-5 months ago for a rainy day!

 

[bweiteka]

I have recorded movies from the premiums and have no trouble watching them after I no longer subscribe to them.

Posted Using The New SatelliteGuys Reader App!

Neither have I, but only on the hopper. From a joey location I get an error about not being subscribed.