Old receivers showing in my equipment

joewhite57

joewhite57

Thread Starter
SatelliteGuys Pro
May 7, 2009
539
483
Indiana
I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,247
7,148
North Central Ohio
I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?
This is a new feature that allows you to use the website to reactivate and deactivate purchased receivers without having to call or chat. If you no longer want to see those receivers listed there, you can call Dish and ask to have them completely removed from your account. (In some cases, having old deactivated receivers tied to your account caused the Flex Pack options to not show up under the programming choices on the website. Removing the old receivers from the account fixes this problem. Before the recent change, deactivated receivers did not show up under My Equipment, so there was no way to easily see if old receivers were still tied to the account.)
 
trojan67

trojan67

SatelliteGuys Pro
Sep 5, 2015
399
133
Jamaica
I was just checking my account and along with my leased receivers are listed the receivers that were leased when we first subscribed to dish. An 811, a 322 and a 301. They all show receiver off and when I click on details they show as owned. Anyone else seeing similar hardware listings?
Yes, shows all active & non active, I like the idea
 
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joewhite57

joewhite57

Thread Starter
SatelliteGuys Pro
May 7, 2009
539
483
Indiana
This is a new feature that allows you to use the website to reactivate and deactivate purchased receivers without having to call or chat. If you no longer want to see those receivers listed there, you can call Dish and ask to have them completely removed from your account. (In some cases, having old deactivated receivers tied to your account caused the Flex Pack options to not show up under the programming choices on the website. Removing the old receivers from the account fixes this problem. Before the recent change, deactivated receivers did not show up under My Equipment, so there was no way to easily see if old receivers were still tied to the account.)

Thanks for the reply. I had seen the posts about activating and deactivating, just hadn’t checked my equipment listing recently.
 
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laughingart

Member
Apr 30, 2014
11
1
USA
Hi, when i click on a receiver. it doesn't give me the option to deactivate it. Or am i missing something ?
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,247
7,148
North Central Ohio
Hi, when i click on a receiver. it doesn't give me the option to deactivate it. Or am i missing something ?
It may only work if your account is registered as a Dish Outdoor account, and even then, only with certain receiver models. I posted a picture of what my My Equipment screen looks like: MyDish website
 
L

laughingart

Member
Apr 30, 2014
11
1
USA
Upload 2018 8 25 14 7 24


here is a screen shot of my equipment
 
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,247
7,148
North Central Ohio
All my receivers are purchased..... still no option to deactivate or activate.
I have one account like that. The picture I posted the link to above (in post number 7) was taken when I was logged into my secondary (Dish Outdoor) account.
 
jerryez

jerryez

Supporting Founder
Supporting Founder
Sep 8, 2003
4,603
1,072
Pensacola,FL
I now have an 811 in my account list and I never owned it. It was returned several receivers ago. Dish is so stupid. Will they even activate an 811?
 
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joewhite57

joewhite57

Thread Starter
SatelliteGuys Pro
May 7, 2009
539
483
Indiana
I now have an 811 in my account list and I never owned it. It was returned several receivers ago. Dish is so stupid. Will they even activate an 811?

Same here! Actually they show all three of my original lease boxes that were never owned.
 

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