On Demand Issues

[tjguitar]

In addition to the disppearing timers, I'm having issues with on demand. Sometimes it says network connection not available. Sometimes it works.

DISH Twitter account stated:

There is known issue with on demand having that issue. Our techs are working to resolve the issue as quickly as possible. *JS



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I'm very frustrated with DIsh. Didn't they beta test the hopper sling system before they started installing it?

 

[lucky86]

What exactly are your on demand symptoms?

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[tjguitar]

Sometimes it says "network connection not available" when trying to watch something from on demand on a joey. Sometimes it works fine. It always works on the hopper. It's very annoying.

 

[KAB]

Have you tried resetting the network connection from the Hopper?

 

[tjguitar]

Have you tried resetting the network connection from the Hopper?

How do I do that? I wasn't worrying about it since they say it's a known issue. Is Dish just blowing smoke when they say it's a known issue and that they are working on it?

 

[lucky86]

No, but issues don't always affect everyone. So it is possible that your issue is being caused by sometime else.

Menu>settings>network setup >broadband >reset network

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[tjguitar]

No, but issues don't always affect everyone. So it is possible that your issue is being caused by sometime else.

Menu>settings>network setup >broadband >reset network

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I'll have to try that when it's not working. It's set up as MoCA not wireless. I don't know what MoCA is...

 

[lucky86]

It should relink after the configuration completes.

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[tjguitar]

The joey can't see a router. The signal must go in and out. I don't know? I guess i can try re-setting the network on the hopper.

 

[lucky86]

Is the Joey connected with coax?

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[tjguitar]

Yes.

 

[carpexnoctem]

Sometimes it says "network connection not available" when trying to watch something from on demand on a joey. Sometimes it works fine. It always works on the hopper. It's very annoying.

I have a two HWS setup and no Joeys and I've had this happen a few times when trying to watch a VOD movie on either of the Hoppers. The pop-up message appears while accessing the event in Rentals. When I try a second (or a third time) it then works.