The 612 was originally shipped with UHF/VHF capability activated. The UHF being activated doesn't prevent it from using an IR remote.Per Zach's comment, and no disrespect meant, but as has been said, the users here are hardly the average user. With that said, when a customer has a very unconventional and non-standard layout, you're not going to find a lot of call center folks who can help. Having 7 TVs (wow) hooked up to a single 612 isn't normal, and while the CSRs will do what they can to help, please realize if you set up a very unusual setup like that, you're mostly on your own (or should ask here, it's far more likely someone here can help with an install like that).
Your last comment sort of hits that point. "Why can't the 612...", and you ask for a configuration that Dish doesn't really support. There's just not a logical reason to set something up like that, for something that 99%+ of the user base isn't going to use or need.
For example, if you were to take your wireless router from a telco, have it hooked to boosters, some kind of antenna to enhance signal on a large property, or something like that, you're not going to get much luck if you call the telco for help on that.
True programming the remote for different addresses has been covered many times. Programming the 612 for UHF/IR is different you must do it in the IR mode using a UHF remote and there is no address number to input. A UHF antenna must be connected to the back of the receiver while the system info screen is displayed. I found 3 "Advanced Techs" who didn't know how to do it so it can't be that simple.Yup. Programming remotes is very simple and has been covered on this forum too many times to count. Any 5 second search on the Internet would find instructions as well. In other words.... It's not difficult.
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This was addressed to DIRT because they are much ballyhooed as the ones that can get the job done. It is an open letter because I expected an answer like Zach's saying this isn't worth correcting. Customer service isn't important even though it was the reason Zach's job was created.Soooooo why is this addressed to DIRT?
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The 612 was originally shipped with UHF/VHF capability activated. The UHF being activated doesn't prevent it from using an IR remote.
Yes, at least from SS...and most likely refurbs.Are the 612's out of the box now not just including the IR remote now?
This was addressed to DIRT because they are much ballyhooed as the ones that can get the job done. It is an open letter because I expected an answer like Zach's saying this isn't worth correcting. Customer service isn't important even though it was the reason Zach's job was created.
I'm going to DIRT because DISH didn't follow their own procedure of emailing the customer with tracking number. DISH also has at least three ADVANCED TECHs that can't read and follow the script for programming the 612 to operate on UHF and IR.So you are addressing DIRT when you failed to come here and ask for their help OR our help? Seems legit.........
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I'm going to DIRT because DISH didn't follow their own procedure of emailing the customer with tracking number. DISH also has at least three ADVANCED TECHs that can't read and follow the script for programming the 612 to operate on UHF and IR.
I'm going to DIRT because DISH didn't follow their own procedure of emailing the customer with tracking number. DISH also has at least three ADVANCED TECHs that can't read and follow the script for programming the 612 to operate on UHF and IR.
I'm going to DIRT because DISH didn't follow their own procedure of emailing the customer with tracking number. DISH also has at least three ADVANCED TECHs that can't read and follow the script for programming the 612 to operate on UHF and IR.
I bow to you, Sir. I've been biting my tongue since the start.2 words:
1st word - DRAMA
2nd word - QUEEN
I am surprised at the number of posters that can't read English. SomeDishGuy please quote where I posted that I have 7 TVs connected to a 612, I did post that I have 7 remotes. Last time I checked my 20.0 is just an IR remote there is no UHF switch in the battery compartment.They didn't "follow the script", because there is no script for doing that. The resources we have for a 612 assume that it is connected to ONE television, with ONE remote. The resources advise that the IR/UHF switch next to the batteries in a 20.x or 21.x remote would then be switched to UHF, or with a 6.x remote, the tab on the front would be changed to UHF. Then on the system info page, the customer presses SAT then RECORD. That will change the remote address and change the IR/UHF to whatever that remote is set to.
I'll stress, again, normal troubleshooting for a 612 receiver does not in any way deal with a customer having 7 (!) televisions connected to a 612. Don't blame advanced tech support for it.
I am surprised at the number of posters that can't read English. SomeDishGuy please quote where I posted that I have 7 TVs connected to a 612, I did post that I have 7 remotes. Last time I checked my 20.0 is just an IR remote there is no UHF switch in the battery compartment.
I already had 5 UHF and 2 IR remotes for use anywhere in the house.
You responded ~4 times over 2-3 days since your post above stating you have (5)+(2) remotes "for use anywhere in the house". Yes, some assumed that means you have (7) TVs. I mean, I can't think of why you would have (7) working remotes, linked to a receiver.I am surprised at the number of posters that can't read English. SomeDishGuy please quote where I posted that I have 7 TVs connected to a 612, I did post that I have 7 remotes.
Take it down an octave will ya? Why do some people make these things so personal?I am surprised at the number of posters that can't read English. SomeDishGuy please quote where I posted that I have 7 TVs connected to a 612, I did post that I have 7 remotes. Last time I checked my 20.0 is just an IR remote there is no UHF switch in the battery compartment.
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