Outdoor Account (need assistance)

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I currently have a H3 and looked recently online at my account and I am not listed as an "outdoor account" I did send a request to the Sat Guys general email - no response. How to I go about it? Any assistance is greatly appreciated. I do move the RV from time to time and would like to have my location in synch with the signal. I would like to accomplish the task without a phone call.

Thanks
 
Jim5506

Jim5506

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I believe if you change DMA's you must call Dish to tell them your new service address.

There is no way that I see to change the service address on line.
 
pattykay

pattykay

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I believe if you change DMA's you must call Dish to tell them your new service address.

There is no way that I see to change the service address on line.
No, not through the online website, but it can be done through the mydish app. The account needs to be flagged as a Dish Outdoor account. I did a private conversation with a DIRT member to get my account flagged that way. Having said that, this feature might only work with certain models of receivers, such as the ViP211 family or Wally, so I am not sure that this feature would actually help the OP with a H3.
 
NYDutch

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The "locals" change feature on the app works fine here for the Hoppers on my "Outdoor" account. Sometimes I want to change the locals to a DMA other than where I am currently located though, so then I use the Dish chat system. Other RV'ers have mentioned that the Facebook messaging system also works well, although I haven't tried it yet.
 
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Brussam

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Using the MyDish to change Service Address does not rely on Outdoors Dish, it is dependent on being a Pay-As-You-Go subscriber, meaning you own the equipment. Dutch should have included that fact.

I have a subscription Hopper 3 and am a Outdoors Dish account but I so not have the Change Service Address feature on the MyDish app.

Having doing this for a couple of years, using Chat works fine to Change Service Address and actually gives you more control than using the GPS coordinates of your smartphone.
 
ggw2000

ggw2000

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Sorry for being off topic somewhat- I have a HWS/SJ at home and use a 211K in our RV. I think that I am on a Outdoors account but am unsure how to verify it through Mydish? I can turnoff or on receivers at Mydish but don't know if that's an indication of having a Outdoors account.
Thanks, Gerry
 
pattykay

pattykay

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Sorry for being off topic somewhat- I have a HWS/SJ at home and use a 211K in our RV. I think that I am on a Outdoors account but am unsure how to verify it through Mydish? I can turnoff or on receivers at Mydish but don't know if that's an indication of having a Outdoors account.
Yes, my account is like that. I only have one receiver on that account, though, so I have not checked to see what would happen if I used the website option to turn that receiver off.
 
NYDutch

NYDutch

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Using the MyDish to change Service Address does not rely on Outdoors Dish, it is dependent on being a Pay-As-You-Go subscriber, meaning you own the equipment. Dutch should have included that fact.

I have a subscription Hopper 3 and am a Outdoors Dish account but I so not have the Change Service Address feature on the MyDish app.

Having doing this for a couple of years, using Chat works fine to Change Service Address and actually gives you more control than using the GPS coordinates of your smartphone.

You're right of course, I should have mentioned my PAYGO account and owned equipment. What I was replying to though, was that the locals change feature in the app is not receiver model dependent.
 
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