Outstanding Dish Customer Service

tomeckle

tomeckle

Thread Starter
Well-Known SatelliteGuys Member
Pub Member / Supporter
Dec 28, 2005
34
0
Central Coast of California
Without a doubt my recent experience with DISH customer service was the best I have ever received from any company anywhere. Starting with an initial contact with Zach of the DIRT team about difficulty with dvr playback, through dvr replacement, and ultimately a service call from DISH of Atascadero. Proceeding through each troubleshooting step each person I contacted handled themselves with courtesy and respect. There was an attitude of professionalism and competence as a replacement dvr was sent and new replacement satellite dish was installed and ultimately my issues resolved. I have been a DISH customer for over 6 years and am exceedingly pleased by this example of fine customer service.
Sincerely
Cayucos Tom
 
Jimmerinwi

Jimmerinwi

SatelliteGuys Pro
Nov 29, 2008
795
1
Midwest
Nice to hear a "Positive" story about customer service. Although there are times when CS lacks, I think for the most part, people are satisfied.
 
P

paja

SatelliteGuys Pro
Jan 19, 2008
198
0
Orland Park, IL
Without a doubt my recent experience with DISH customer service was the best I have ever received from any company anywhere. Starting with an initial contact with Zach of the DIRT team about difficulty with dvr playback, through dvr replacement, and ultimately a service call from DISH of Atascadero. Proceeding through each troubleshooting step each person I contacted handled themselves with courtesy and respect. There was an attitude of professionalism and competence as a replacement dvr was sent and new replacement satellite dish was installed and ultimately my issues resolved. I have been a DISH customer for over 6 years and am exceedingly pleased by this example of fine customer service.
Sincerely
Cayucos Tom

It is amazing how subs can have totally different experiences with cs. One of the reasons I dumped DISH was the lousy, incompetent csr's.
 

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