Outstanding Dish Customer Service

[tomeckle]

Without a doubt my recent experience with DISH customer service was the best I have ever received from any company anywhere. Starting with an initial contact with Zach of the DIRT team about difficulty with dvr playback, through dvr replacement, and ultimately a service call from DISH of Atascadero. Proceeding through each troubleshooting step each person I contacted handled themselves with courtesy and respect. There was an attitude of professionalism and competence as a replacement dvr was sent and new replacement satellite dish was installed and ultimately my issues resolved. I have been a DISH customer for over 6 years and am exceedingly pleased by this example of fine customer service.
Sincerely
Cayucos Tom

 

[Jimmerinwi]

Nice to hear a "Positive" story about customer service. Although there are times when CS lacks, I think for the most part, people are satisfied.

 

[KAB]

They are improving, that's for sure.

 

[paja]

Without a doubt my recent experience with DISH customer service was the best I have ever received from any company anywhere. Starting with an initial contact with Zach of the DIRT team about difficulty with dvr playback, through dvr replacement, and ultimately a service call from DISH of Atascadero. Proceeding through each troubleshooting step each person I contacted handled themselves with courtesy and respect. There was an attitude of professionalism and competence as a replacement dvr was sent and new replacement satellite dish was installed and ultimately my issues resolved. I have been a DISH customer for over 6 years and am exceedingly pleased by this example of fine customer service.
Sincerely
Cayucos Tom

It is amazing how subs can have totally different experiences with cs. One of the reasons I dumped DISH was the lousy, incompetent csr's.

 

[Dah-Henny]

Those DIRTy guys are freakin' do-gooders! Makes me sick to my stomach!