Did an installation for top 60, signal ok with check switch, called and said wait 15 to 20 minutes then the receiver should be O.K., hell no. it did not, waited more them 30 minutes and go through one department after another, at the tech department, fooling around for some like another twenty minutes and did all the tech say, nothing is work and the receiver just stuck on the > this receiver is not yet authority and please call dish XXXXXXXXXX to activate your receiver. Press menu and never able to get in to other menu, did a few times by pressing the up button on the receiver and finally got to the receiver inform menu, then at few minutes, it auto went to another on screen activation menu, this, I never see before and the lady at tech department said she has not see this and don't know what I am talking about, then I just press select on the remote when it highline to auto activation, but once it download about half way it came back saying try again and the receiver not yet able to activation and a error 023 showed, try again samething happen, the receiver not able to activation, but when I press the channel up and down, this menu went away and started show some picture, and now they considering this had been activated, then bla bla bla after that, hung up the phone, then I can write the paper and work order were closed. Total time to get that damn receiver work are over 1.5 hours. this is a pain in my butt.