so do they play Russian roulette and hope that customers don't jump ship by offering them little to nothing? doesn't seem like a good business practice. Well then again neither does offering a discount but really of a $100.00 bill how much of that is actual cost VS profit probably a lot more then we all think. I called back in July about loosing my CBS station and they said they would issue me a credit.. well that credit is a huge increase just one billing cycle later NICE! Oh I never saw the credit either! was watching CBS off a attic antenna for a month an a half !