price hike and no relief for a customer fo almost 10 years

Discussion in 'DIRECTV Support Forum' started by tcpuccio1, Sep 16, 2019.

  1. tcpuccio1

    tcpuccio1 Topic Starter SatelliteGuys Guru

    Joined:
    Feb 4, 2007
    Posts:
    134
    Likes Received:
    2
    Location:
    Lancaster, NY
    Hello:
    I usually post on here looking for technical help not this time. this time it's a huge price hike. I have a system with 4 DRV receivers and one slave. I have 1 gene, 1 slave and 3 Hr24's of different hard drive sizes. my last discount ran out this month and my bill went though the roof up $56.00 I have the Ultimate programming package and a regional sports package. that's it no premium stations. I called to ask for another discount even to extend it out for 2 years. this last discount was for just 12 months. prior to that one I locked in for 2 year discount. No real help ay all I called and talked to "BILL" in India got no where and he sent me to okbar or who ever and they would only offer me a $5.00 a month discount. Really? I have been with them for almost 10 years and you offer me a $5.00 discount? you offer new customers a low introductory rate free premium channels and NFL package and someone who has been paying you for years gets a slap in the face.
    Any luck with cancelling it all together and can you open up another account at the same address say under you spouse's name though maybe a Mom and Pop local dealer and get a better deal? If so there is something really wrong with their marketing department. I love the programming and the system I have right no I never have a conflict with recordings etc. I have 2 kids and they use to fight all the time of stuff on the same receiver when I got the genie that solved my issue there. "BILL" told me I can lower my bill by getting a lesser programming package? Really that's how you save me some $ by telling me to lower the programming down a notch! Looking for some input and thank you. on top of that they call me every few month's wanting to offer me up a free trial for HBO and showtime.... Umm No how about you lower my bill the cost of that programming ??
     
  2. mdram

    mdram SatelliteGuys Pro

    Joined:
    Aug 24, 2005
    Posts:
    3,924
    Likes Received:
    704
    Location:
    Md
    so, not a price hike, but a loss of credits

    remove receiver
    lower the pack


    paytv is not an entitlement

    the directv CEO has stated they want to get rid of low value customers
    ie: people always asking for credits
     
    Jillian2, MikeI, comp9 and 1 other person like this.
  3. osu1991

    osu1991 SatelliteGuys Master

    Joined:
    Sep 4, 2004
    Posts:
    9,550
    Likes Received:
    2,025
    Location:
    Broken Arrow, Oklahoma
    Cancel and go some where else with a new customer intro is about the only answer, if dropping equipment and programming isn't an option. TV programming and provider fees have become outrageously expensive and one has to decide how much value to place on them. Personally there isn't enough programming of value anymore to justify more than the minimal costs.
     
  4. tcpuccio1

    tcpuccio1 Topic Starter SatelliteGuys Guru

    Joined:
    Feb 4, 2007
    Posts:
    134
    Likes Received:
    2
    Location:
    Lancaster, NY
    I agree as it stands now I really do not have any premium channels and “bill” said lower your package level really seriously that is the best yo7 can do “Bill”.. I am going to look into what a new customer deal could be with what I have now. Huge companies do not value loyalty I guess.
     
  5. texasbrit

    texasbrit SatelliteGuys Pro Pub Member / Supporter

    Joined:
    Apr 12, 2006
    Posts:
    3,598
    Likes Received:
    334
    Whatever you try you won't get a new customer deal from directv. They have closed all the loopholes.
     
  6. raoul5788

    raoul5788 Studebaker driver Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    27,910
    Likes Received:
    11,131
    Location:
    Cheshire CT
    I'm amused by "long term" customers that are upset over what they have already agreed to pay. If they don't give you the discount you think you deserve, go somewhere else, or lower your package. Griping here solves nothing.
     
    MikeI and comp9 like this.
  7. msmith198025

    msmith198025 Member of the Year Staff Member HERE TO HELP YOU!

    Joined:
    Aug 28, 2007
    Posts:
    27,814
    Likes Received:
    7,892
    Location:
    mississippi
    These days your best bet is to change providers.

    We did that between dish and directv for several years before we decided it just wasn’t worth it to us and went streaming.

    You can also call back and ask a different representative, but I would t expect to get anywhere close to where you were.
     
  8. msmith198025

    msmith198025 Member of the Year Staff Member HERE TO HELP YOU!

    Joined:
    Aug 28, 2007
    Posts:
    27,814
    Likes Received:
    7,892
    Location:
    mississippi

    Well, to be fair, griping here does often give members a suggestion they may not have considered.
    Even if it’s just change providers.
     
    Jillian2, tcpuccio1, KE4EST and 2 others like this.
  9. bmetelsky

    bmetelsky SatelliteGuys Pro

    Joined:
    Aug 18, 2006
    Posts:
    928
    Likes Received:
    303
    Location:
    Elyria, OH USA
    Call back, tell them you are thinking about canceling and ask to be transferred to their retention department. Then discuss with the retention department your dilemma. They ate more likely to help you than the first level call center staff.

    Sent from my SM-N975U using Tapatalk
     
  10. raoul5788

    raoul5788 Studebaker driver Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    27,910
    Likes Received:
    11,131
    Location:
    Cheshire CT
    True.
     
  11. msmith198025

    msmith198025 Member of the Year Staff Member HERE TO HELP YOU!

    Joined:
    Aug 28, 2007
    Posts:
    27,814
    Likes Received:
    7,892
    Location:
    mississippi
    Probably the best step to take before changing providers.
     
    navychop likes this.
  12. Jimbo

    Jimbo SatelliteGuys Master Lifetime Supporter

    Joined:
    Jul 14, 2005
    Posts:
    60,735
    Likes Received:
    2,670
    Location:
    NW Ohio - Buckeye Country
    Point is, when your a Long Time sub, you should get something (maybe like 10% off or even 20% depending on how long you've been there)

    Then they would have to determine what Long Term is.
     
  13. raoul5788

    raoul5788 Studebaker driver Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    27,910
    Likes Received:
    11,131
    Location:
    Cheshire CT
    Do long term electric company customers get a discount? How about long term tax payers? Does the town give them a break?
     
    comp9 and navychop like this.
  14. mikew

    mikew Supporting Founder Supporting Founder

    Joined:
    Sep 7, 2003
    Posts:
    1,691
    Likes Received:
    101
    Location:
    Las Vegas, NV
    No. But first time electric customers and first time tax payers don't get a one year introductory price break either.
     
  15. raoul5788

    raoul5788 Studebaker driver Staff Member HERE TO HELP YOU! Supporting Founder Lifetime Supporter

    Joined:
    Dec 28, 2004
    Posts:
    27,910
    Likes Received:
    11,131
    Location:
    Cheshire CT
    Also true. But this is information we all have going in.
     
    navychop likes this.
  16. Don in CT

    Don in CT SatelliteGuys Pro

    Joined:
    Dec 4, 2013
    Posts:
    699
    Likes Received:
    167
    Location:
    Manchester, CT
    You also can't choose another electric company if you don't like the one you have. People are not forced to sign up with DTV. Everyone needs power.
     
    Howard Simmons likes this.
  17. comp9

    comp9 SatelliteGuys Pro

    Joined:
    Jan 24, 2017
    Posts:
    538
    Likes Received:
    167
    Location:
    PA
    You can in PA lol
     
  18. tcpuccio1

    tcpuccio1 Topic Starter SatelliteGuys Guru

    Joined:
    Feb 4, 2007
    Posts:
    134
    Likes Received:
    2
    Location:
    Lancaster, NY
    I do have choices 2 I can go to cable... Bleh! I do already have them for my internet and I also have a Landline cable phone line. (yes old school) but I use it a lot. Or dish network which I had prior to DirectTV and I didn't like the service back them and they dropped the MSG station from my sport package and local NHL hockey is on there (sabres) Yah I know.... they since fixed that and it's back that is why I made the switch in the first place. so there are choices in yeas past they have offered up a discount with out much of a fight I would be fine if they offered me up a %10 discount 20% would be fantastic but $5.00 a month really! I would sign up long term 2 years if they gave me a bigger discount. in years past I spoke to someone here in the US too. maybe Oklahoma... Now the phone call goes to a call center far far away where they just have a play book and that's all you get. I feel the customer service was better here when playing let make a deal. I work in a service related field and a good customer I have absolutely no problem helping them out because I know they will come back! !
    Pisses me off that they have low introductory rate and give a way the NFL sunday ticket for free with premium channels as well. the ticket is close to $300.00 value. I'll take that value over 12 month contract as a price break. LOL!
     
  19. theBruce

    theBruce Supporting Founder Supporting Founder

    Joined:
    Nov 29, 2003
    Posts:
    4,213
    Likes Received:
    3,123
    There are a lot more choices out there then 2 for TV service, but if you want to save the most money, set up a cancel date, usually then they will be calling you a bunch of times offering you anything to stay.




    Sent from my iPad using SatelliteGuys
     
  20. mdonnelly

    mdonnelly Supporting Founder Supporting Founder

    Joined:
    Aug 26, 2004
    Posts:
    6,582
    Likes Received:
    468
    Location:
    Mustang, OK
    In July I called to gripe about my rate hike after my 2 year price lock expired, and they gave me a $60/month discount for 12 months. Then two weeks ago out of nowhere I got an email saying I have Sunday Ticket this season for no charge. I'm not that long term of a customer, just 2.5 years now.
     

Separate names with a comma.

More...