I would ask about this, except I can't get anyone to acknowledge that there is a problem. Anyone I talked to on the phone said "oh, yeah, I'l have to submit a ticket and someone will call you about it within 48 hours". I had that twice. Still no phone call. And I can't talk to anyone that has enough authority to do anything.
Price/package change = $5 increase of bill w/2 yr guarentee
- Thread starter taylorjm
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For the HBO offer, any DIRT member can set that up for you. This is completely separate from the issue you are having with the price change. Laila S. from DIRT gave me the free HBO on both of my accounts.
Ask DIRT where to Send a certified letter. I would describe the problem, and write that it has been a month since you reported it with no reply. If you are willing to contact your State Attorney's office (another words don't say it if you won't do it) I would say you are holding off contacting them to see if you get a response back.
If you don't get a response in a reasonable time I would contact the Attorney General letting them know you get no response to your inquiry made XX days ago or to a certified letter sent XX days ago for a possible incorrect price increase in your bill.
If I'm locked in to a price for "Flex w/DVR", I expect that lock to stay for the duration of the agreement. That's it. The Flex pack didn't increase in price, nor did it get get lowered (locals were already an add-on option).
You are okay, Flex wasn't where the increase was.
Where the increase took place, was the customers like myself that had a price lock in place on Basepackage and Equipment.
There was no seperate locals charge until this year on America's Top packs.
That turned into a $10 increase.
My bill without taxes and fees with Autopay went from $120 to $130.
My basepack went down , But so did a $5 credit, and then up went a $10 locals fee that never existed before.
I honestly would love to see more bills from members here with Top and Latino packs, Because I bet most of yous also got an increase under your price locks, But either never actually figured it out or just too afraid to admit it increased in the open forum.
Except Flex customers no increase was issued.
I'm referring to taylorjm's situation. See post #13. His locked in Flex price did indeed go up.
The irony is I don't have a price lock and my price did not change at all.
The irony is I don't have a price lock and my price did not change at all.
I wonder if this is the issue.
Looking at the DISH offer (not the actual contract) at the time for new subscribers it was $29.99 for Flex and $10 to add a Hopper on the account. It then says paperless billing and Autopay are required for that offer. I am wondering if his billing was wrong (in his favor) for the first months, that there was no additional $5 autopay because it was built into - the reason why - they gave the Hopper for $10.
"Flex Pack includes a standard DISH receiver, free installation and a two-year price guarantee for new customers. For an additional $10 per month, new customers can upgrade their equipment to the award-winning Hopper 3. Customers must enroll in eBill and AutoPay to be eligible to receive these offers."
Perhaps that is why current customers could not get the $10 Hopper fee, they got the Auto pay discount? I still think the key is the two autopay discounts given in Decmember then this change. It may be you are indeed supposed to get the additional autopay, but there is no way to know for sure because the real problem now is DISH customer service and no response.
Looking at the DISH offer (not the actual contract) at the time for new subscribers it was $29.99 for Flex and $10 to add a Hopper on the account. It then says paperless billing and Autopay are required for that offer. I am wondering if his billing was wrong (in his favor) for the first months, that there was no additional $5 autopay because it was built into - the reason why - they gave the Hopper for $10.
"Flex Pack includes a standard DISH receiver, free installation and a two-year price guarantee for new customers. For an additional $10 per month, new customers can upgrade their equipment to the award-winning Hopper 3. Customers must enroll in eBill and AutoPay to be eligible to receive these offers."
Perhaps that is why current customers could not get the $10 Hopper fee, they got the Auto pay discount? I still think the key is the two autopay discounts given in Decmember then this change. It may be you are indeed supposed to get the additional autopay, but there is no way to know for sure because the real problem now is DISH customer service and no response.
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I find it ironic that those who had the "better" price lock on base package and equipment ended up getting hit with a price increase, while those with the Renewal Offer (which only locked the base package, not equipment) apparently did not get hit with a price increase. It is especially ironic since the change in the base package structure was the reason for the increase on those who got hit with it. There was no change in equipment fees for existing subscribers. (with the possible exception of the OP, who may have previously had a $5 per month Hopper 3 fee. See my explanation in post number 18.)
The same here. I have one account with Flex Pack with the price lock, but my other account with Welcome Pack had neither a price lock nor a price increase.
No need for the AG, but you'll get a fast response without causing too many waves by making a BBB complaint, when they call, tell them you will mark as satisfied if they restore the price the way it was before or deliver a reasonable explanation. You're not going to get the answer you seek through the AG or any government office. They may just release you from the contract and you get nothing. With the BBB, you hang on to a little more control.
It's not that I totally disagree. But jeez, customer service has been bad for so long. Not responding just is not acceptable when the request sure seems very worthy to be answered. DISH has their new campaign that says they want to listen to customers more with the "spokeslistener" I guess now they need the "spokesresonder"
I agree with you Tampa. My post was just an avenue to get a better answer. The AG and FTC route will get a solution with no answer. The BBB route is handled by the same exact agents, but because it is more public, it illicits a detailed response.
Almost 6 weeks now, and Dirt says that Dish is still working on my account. Anybody taking bets on the outcome? Think they will ever finish "working" on my account?
I don't know if you already have a phone number to get directly through to an upper level account specialist (Loyalty Department) but try this one: 1-866-974-0781
Laila S. from DIRT gave me that number, and they were able to help me with my account at that time.
Update: I tried to call that number yesterday, and it is no longer in service. Try this one instead: 1-888-496-1260
Dish is running a Promo for Epix for $3.50.
And Movie pack for $5.
Since I know you like promos and discounts.
Samsung Galaxy S6 Active
Both HBO and Cinemax are free for six months. I also have Starz free for three months. Now all I need is a freebie for Showtime and I am all set.Dish is running a Promo for Epix for $3.50.
And Starz for $5.
Since I know you like promos and discounts.
So after two month's. Here's what I received from DIRT. "I have not received any responses at this time.
So if Dish won't even answer to one if their own people on DIRT, it's obvious why they won't answer me. Makes you really wonder if I stumbled upon something that they want to shove under the rug doesn't it? I mean, if I was wrong, wouldn't they just tell me? Yet, they choose to ignore me. The really bad part is, I honestly don't know if it's worth the time and trouble. It's so easy to ignore someone and not return their phone calls, why should I invest any more time and energy into saving $5 a month? Even though I was guaranteed a 2 year price lock on the base package and dvr service, and that's exactly what they changed. I just can't believe there aren't other people out there in the same situation. But, maybe like me, they aren't sure it's worth the hassle, or didn't even notice the bill change.
So if Dish won't even answer to one if their own people on DIRT, it's obvious why they won't answer me. Makes you really wonder if I stumbled upon something that they want to shove under the rug doesn't it? I mean, if I was wrong, wouldn't they just tell me? Yet, they choose to ignore me. The really bad part is, I honestly don't know if it's worth the time and trouble. It's so easy to ignore someone and not return their phone calls, why should I invest any more time and energy into saving $5 a month? Even though I was guaranteed a 2 year price lock on the base package and dvr service, and that's exactly what they changed. I just can't believe there aren't other people out there in the same situation. But, maybe like me, they aren't sure it's worth the hassle, or didn't even notice the bill change.
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I'd take one shot at it and call the number. You might get something for your troubles at least. If nothing else, you'll know you ran it the distance.
