DIRT is still working on it. Not sure why it takes over a week to figure out what happened. I went through godish.com when i bought the package, so I can't be the only one.
Ah, you didn't go directly with DISH. Not a huge deal but I wouldn't go through a third party online to get DISH or Directv. Either use a local dealer/installer or contact DISH directly by phone or with a DIRT member. No way to know till DIRT gets back to you but that may be the problem of why the answer is taking time.