Problem when I switch from Bonus View channels back to regular Dish channels

[teachtom]

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

 

[HipKat]

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look

 

[RJT79]

Hello everyone, new guy here. I'm trying to solve problem I'm having with Dish bonus view channels. When I'm watching the bonus view channels then I switch back to regular dish channels, after few minutes the screen flips to black and after 30 seconds flips back to regular channels and continues to flip back and forth until I turn off TV. After I wait 30 minutes and turn back on , I can use regular channels again. So, its after I switch from bonus view channels to regular dish channels the problem starts. Been trying to fix this for a month, but no luck
Here what I've done.
i contacted Dish support and they sent me a new Joey3, but no help. Switched to a different HDMI input on TV, no help. Used different HDMI cable , no help. Used different electrical wall plug, no help.
Finally got a Dish tech to check it. He ran all systems check and was OK. Finally he brought in a small TV and plugged in the HDMI out from the Joey to the small TV. He could not get the problem to occur on his small TV, so the new Joey was working OK. So, then the problem must be myTV. He made some phone calls and came back with the answer that there must be a problem with the analog to digital switch in my TV. Has anyone ever heard of a problem like this, or is it time to be looking for a new TV? My tv LG OLED65C8PUA. TV has been trouble free til now. Thanks

First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois

 

[teachtom]

First off, The analog to digital switch, also known as the digital television transition, is the process of converting older analog television broadcasting technology to digital broadcasting. It's used through coaxial cable for the an antenna during the mandatory switch from Analog to Digital on June 12, 2009. You either had to get a converter for your analog (Tube TV) or use a converter box that has the analog or digital tuner or an HDTV which your is and has the tuner built in. Your TV is HD and using an HDMI Cable and nothing is connected by coaxial cable so this wouldn't apply.

In my theory it probably means a new TV. I had a TV go out on my switching between the Smart Screen from the HDMI inputs before because they went faulty. Sometimes electrical surges can cause this. If you have an older home or rent an older home or apartment sometimes the electrical outlets are not grounded and these days HDTV's need a ground which can cause them to malfunction and go bad quicker. Never plug it directly in an outlet. It will damage the TV.

Hope I could be of some assistance.

RJ T.
From Illinois

Thank you for the information. I do keep the TV plugged into a surge protector, but we have had pretty strong thunderstorms/lightning in the last month so that have contributed to my problem.The house was built in 2009 so everything seems to be grounded correctly. We have had a power surge also. Seems like no one fixes anything any more, so just get a new one or live with the problem. Thanks

 

[teachtom]

First off, great TV. I'm torn between the 77C5 or the 77G5.
It sounds like the handshake between the Receiver and the TV is having a problem. Are you using the free cable that came with the Joey or a higher speed HDMI cable?? That's the f irst place I'd look

I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks

 

[HipKat]

I think the HDMI cable is good, i used one of my own from my 4K atmos system, i'll switch it with another just to check. Also I have a bid in at Greentoe for 77" G5. Thanks

I hope that works. I'm waiting til Black Friday sales

 

[Darrell S]

I've had this problem with my older Sony TV. It happens when I just punch in a regular channel number. The only way it works right for me is to push guide and select a regular channel from the guide screen.

 

[teachtom]

I've had this problem with my older Sony TV. It happens when I just punch in a regular channel number. The only way it works right for me is to push guide and select a regular channel from the guide screen.

Thanks, I'll try that

 

[RJT79]

Thank you for the information. I do keep the TV plugged into a surge protector, but we have had pretty strong thunderstorms/lightning in the last month so that have contributed to my problem.The house was built in 2009 so everything seems to be grounded correctly. We have had a power surge also. Seems like no one fixes anything any more, so just get a new one or live with the problem. Thanks

No problem! That is good keeping it plugged into the surge protector! Always mandatory! Yes, I live in Illinois too and the storms have been horrible! Last night here as well! Lightning was horrific! I had to unplug my electronics. Yes power surges here as well this past month. I always try to find a surge protector that has lots of joules. This means the more joules the more it can handle the surges and electricity problem. Most don't know if they live in area where there is lightning and power surges even the best surge protector with lots of joules need replace after so long and if you take a major hit with a big surge its almost guaranteed to replace it. I use one area where I do all my activities and I replace mine at the end of summer and before spring because we too with winter storms can have the same issue. This too saves on having to replace to many surge protectors. The cost can be outrageous but it saves your devices which costs a whole lot more than a few surge protectors.

RJ T.
From Illlinois

 

[teachtom]

No problem! That is good keeping it plugged into the surge protector! Always mandatory! Yes, I live in Illinois too and the storms have been horrible! Last night here as well! Lightning was horrific! I had to unplug my electronics. Yes power surges here as well this past month. I always try to find a surge protector that has lots of joules. This means the more joules the more it can handle the surges and electricity problem. Most don't know if they live in area where there is lightning and power surges even the best surge protector with lots of joules need replace after so long and if you take a major hit with a big surge its almost guaranteed to replace it. I use one area where I do all my activities and I replace mine at the end of summer and before spring because we too with winter storms can have the same issue. This too saves on having to replace to many surge protectors. The cost can be outrageous but it saves your devices which costs a whole lot more than a few surge protectors.

RJ T.
From Illlinois

Thanks, Do you have a surge protector that you would recommend ?

 

[navychop]

Actually, I'd recommend a combined UPS and Line Conditioner. I have a couple APC units, not sold by them anymore.

Decidedly uncheap, but may save more expensive stuff.

 

[teachtom]

Actually, I'd recommend a combined UPS and Line Conditioner. I have a couple APC units, not sold by them anymore.

Decidedly uncheap, but may save more expensive stuff.

Thanks, Is there anything to recommend from Amazon?

 

[RJT79]

Thanks, Is there anything to recommend from Amazon?

Thanks, Is there anything to recommend from Amazon?

Just like navychop said I would recommend a UPS. I have one and I use it for my DISH Wally Receiver and HDTV, at home but I also use a surge protector for my laptop and cell phone charger. The length of my laptop cord and cellphone cord being to short is the reason I use it on a surge protector as I am way to far away from the UPS outlet next to the TV and Wally.

On Amazon this is what I have and would recommend.

CyberPower CP1500PFCLCD PFC Sinewave UPS Battery Backup and Surge Protector, 1500VA/1000W, 12 Outlets.
It has 5 battery back ups outlets and 5 regular outlets. Plus 1 big outlet with space for bigger adapters on both sides. Make sure you get a sinewave UPS.

This is the definition of a sinewave UPS.

(A sinewave UPS (Uninterruptable Power Supply) provides a pure sine wave output, which closely mimics the smooth power supplied by utility grids, making it ideal for sensitive electronics like computers and servers. This type of UPS ensures stable power during outages, protecting your devices from damage or data loss)

It is currently $239.95 at Amazon.

I hope this helps.

RJ T.
From Illinois

 

[teachtom]

Just like navychop said I would recommend a UPS. I have one and I use it for my DISH Wally Receiver and HDTV, at home but I also use a surge protector for my laptop and cell phone charger. The length of my laptop cord and cellphone cord being to short is the reason I use it on a surge protector as I am way to far away from the UPS outlet next to the TV and Wally.

On Amazon this is what I have and would recommend.

CyberPower CP1500PFCLCD PFC Sinewave UPS Battery Backup and Surge Protector, 1500VA/1000W, 12 Outlets.
It has 5 battery back ups outlets and 5 regular outlets. Plus 1 big outlet with space for bigger adapters on both sides. Make sure you get a sinewave UPS.

This is the definition of a sinewave UPS.

(A sinewave UPS (Uninterruptable Power Supply) provides a pure sine wave output, which closely mimics the smooth power supplied by utility grids, making it ideal for sensitive electronics like computers and servers. This type of UPS ensures stable power during outages, protecting your devices from damage or data loss)

It is currently $239.95 at Amazon.

I hope this helps.

RJ T.
From Illinois

That's great. Just what I was looking for. Seems like I'm going to have to get a new HDTV, so I need to try and prevent these power surges from zapping a new set. I also have an electrician coming on Monday to install a whole house surge protector on my breaker box. Thanks, again. Tom

 

[RJT79]

That's great. Just what I was looking for. Seems like I'm going to have to get a new HDTV, so I need to try and prevent these power surges from zapping a new set. I also have an electrician coming on Monday to install a whole house surge protector on my breaker box. Thanks, again. Tom

Not a problem glad I could help!

RJ T.
From Illinois

 

[navychop]

I have learned my whole home surge protector is almost worthless.

Search Amazon for "line conditioner." The line conditioner, along with the UPS function, is an important function, well worth paying for. Ensure the wattage is way more than you plan to plug into it. Maybe twice. Plan on $200+, easy. I think I paid more than $600, way back when.

 

[HipKat]

No problem! That is good keeping it plugged into the surge protector! Always mandatory! Yes, I live in Illinois too and the storms have been horrible! Last night here as well! Lightning was horrific! I had to unplug my electronics. Yes power surges here as well this past month. I always try to find a surge protector that has lots of joules. This means the more joules the more it can handle the surges and electricity problem. Most don't know if they live in area where there is lightning and power surges even the best surge protector with lots of joules need replace after so long and if you take a major hit with a big surge its almost guaranteed to replace it. I use one area where I do all my activities and I replace mine at the end of summer and before spring because we too with winter storms can have the same issue. This too saves on having to replace to many surge protectors. The cost can be outrageous but it saves your devices which costs a whole lot more than a few surge protectors.

RJ T.
From Illlinois

The storms last night were more like something you see in Texas or Alabama, etc., and were very severe for our area. Parts of E Peoria are still without power and driving around the region today was eye-opening. Not to mention the hit that Streator took. I think they said there were 5 tornados here. Ipava, Washburn/Streator - which added a second one, Morton-Deer Creek and the Macomb area tornado

 

[teachtom]

I have learned my whole home surge protector is almost worthless.

Search Amazon for "line conditioner." The line conditioner, along with the UPS function, is an important function, well worth paying for. Ensure the wattage is way more than you plan to plug into it. Maybe twice. Plan on $200+, easy. I think I paid more than $600, way back when.

Thanks for the advice. I know a quality line conditioner/ups is pricy, but the peace of mind will be worth it. Have you ever had to use the one you have?

 

[navychop]

I have two. We rarely get outages here, now. Our power leg apparently serves Geo Mason U.

BUT- We do get power blips, under and overvoltage. So they kick in almost every day. Very briefly.

Wish I'd had them when I went thru about five 721s. Bad power supplies. I wonder if the APC UPS/line conditioners would have saved any of them.