Problems with DirectTv installation

[Broe67]

it's Bois Blanc Island Michigan....Well there are at least 3 round trips a day by the ferry in June and 7 a day in July and August. I counted in 1 afternoon over 200 homes that had either DIRECTV or Dish so I don’t think that I asked for the impossible. I certainly am not blaming the installer. I think that the problem is the lack of communication between DIRECTV and the local installer and the CSRs that you talk with are failing to get the needed information to the installer.

Basically the same schedule from what I see, for Mackinac. Like my father used to tell me about excuses. They are like you know what. Everyone has one.

I wonder what the denial rate is for those that live over at Mackinac Island. Of course if they do no want to float in. They could always fly into the airport there.

 

[Jimbo]

Basically the same schedule from what I see, for Mackinac. Like my father used to tell me about excuses. They are like you know what. Everyone has one.

I wonder what the denial rate is for those that live over at Mackinac Island. Of course if they do no want to float in. They could always fly into the airport there.

Denial rate ...
I would think installers would love going there.

 

[Maddog1646]

I don't know what this really means, as I stated before I truly believe that there is a lack between DTV and the installer, I just wish that we (the installer and myself) were able to communicate directly so that we are both working together.

Here is the response I got from DTV:
Thank you for writing us back regarding the issues you have had getting the service installed at your vacation home, I am sorry for the frustration this has caused and will be able to address your concerns today.

I want to assure you that we don't take these situations lightly, and I have forwarded your email to our management so we can keep problems like the ones you experienced from happening again. While we can't change the events that have transpired, we will do everything we can to move forward with you, and give you the best in class customer service that you deserve.

So that we can setup a good date and time to have another technician come out please call our sales department at 1-800-DIRECTV from 8:00 AM to 1:00 AM ET daily to get answers to your questions. One of our knowledgeable representatives will be available to assist you in setting up your installation.

 

[Jimbo]

I don't know what this really means, as I stated before I truly believe that there is a lack between DTV and the installer, I just wish that we (the installer and myself) were able to communicate directly so that we are both working together.

Here is the response I got from DTV:
Thank you for writing us back regarding the issues you have had getting the service installed at your vacation home, I am sorry for the frustration this has caused and will be able to address your concerns today.

I want to assure you that we don't take these situations lightly, and I have forwarded your email to our management so we can keep problems like the ones you experienced from happening again. While we can't change the events that have transpired, we will do everything we can to move forward with you, and give you the best in class customer service that you deserve.

So that we can setup a good date and time to have another technician come out please call our sales department at 1-800-DIRECTV from 8:00 AM to 1:00 AM ET daily to get answers to your questions. One of our knowledgeable representatives will be available to assist you in setting up your installation.

Hmm, usually they would give you a code to put in to get to a particularlar dept.

 

[Maddog1646]

No code and they cancelled my account #, now I'm really confused.

 

[Jimbo]

No code and they cancelled my account #, now I'm really confused.

Cancelled your account ?

Do you have service elsewhere ?

 

[Maddog1646]

I have no other account

 

[Jimbo]

I have no other account

Thats GREAT news, Call back in and open a NEW account, seeing they say you have no account, you'll get the New Sub discounts and promos !

 

[Broe67]

This is the list of DirecTV installers in your area. I do not know how up to date it is. http://localdealers.dsisystemsinc.com/directv/satellite-tv-saint-ignace-mi.html

You may be better to just order the equipment and coax through Solid Signal, and do the work yourself at this point. Or find someone on the island that has done their own install.

 

[PMKS]

Can you talk to neighbors on the island with Directv to see who did their installs?
I live next to barrier islands on the Gulf that require a boat to get there. A local Directv/Dishnet retailer (they do both) normally handles the installs on the island, yes they cost extra, but they are local and knows the ins and outs of the area.


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[Maddog1646]

After tons of emails and telephone calls the issue has been settled. DTV is issuing a $500, yes FIVE HUNDRED DOLLAR credit to cover costs of having the installer come my property for the install in July and the inconveniences caused. I hope they treat the installer as well as they have me. Thank-you for every ones advice and suggestions!

 

[raoul5788]

Woah! $500! I've never heard of that much in compensation. Good for you.

 

[Jimbo]

After tons of emails and telephone calls the issue has been settled. DTV is issuing a $500, yes FIVE HUNDRED DOLLAR credit to cover costs of having the installer come my property for the install in July and the inconveniences caused. I hope they treat the installer as well as they have me. Thank-you for every ones advice and suggestions!

Glad they finally addressed your issue, keep us updated when the install comes.

 

[Maddog1646]

Will do, time will tell. Keeping my fingers crossed.It's been a pain but hopefully worth the efforts.

 

[Broe67]

Woah! $500! I've never heard of that much in compensation. Good for you.

My guess is that whole island is DirecTV. Over on Mackinac, you do see homes with the dishes, but they are mainly hidden from direct view as you walk through neighborhoods.

 

[Broe67]

After tons of emails and telephone calls the issue has been settled. DTV is issuing a $500, yes FIVE HUNDRED DOLLAR credit to cover costs of having the installer come my property for the install in July and the inconveniences caused. I hope they treat the installer as well as they have me. Thank-you for every ones advice and suggestions!

My guess is that the installer that has been dropping the ball on this. Received a nice reprimand. Even if they are paid by the install. A place like where you live. A company does not want to lose that many customers. Because of one company not wanting to catch the boat.

 

[dishcomm]

Will do, time will tell. Keeping my fingers crossed.It's been a pain but hopefully worth the efforts.

Hope tyou get the thing done.
Now, I must ask....And I am certain you do not have the answer to this question...
Why on earth was it so bloody difficult to talk with the tech on the phone...To me, this is preposterous.
I spoke to 95% of my customers before I rolled to their job. I pre-called them all.
If your job was in my queue, it would have gotten done the first time. I simply would have made arrangements with my dispatch and informed my supervisor that I'd need to take a ferry to the job and had to be there at a certain time to meet the ferry. And I would be on the island well after the job was done to wait for the return trip. Please schedule my work accordingly on this day....Period. Done. Over. Simple.
For crying out loud, how does the painfully simple become so damned complex!!!!
UGH!!!
Hallelulja...Where's the Tylenol?!!!!!!

 

[Jimbo]

Hope tyou get the thing done.
Now, I must ask....And I am certain you do not have the answer to this question...
Why on earth was it so bloody difficult to talk with the tech on the phone...To me, this is preposterous.
I spoke to 95% of my customers before I rolled to their job. I pre-called them all.
If your job was in my queue, it would have gotten done the first time. I simply would have made arrangements with my dispatch and informed my supervisor that I'd need to take a ferry to the job and had to be there at a certain time to meet the ferry. And I would be on the island well after the job was done to wait for the return trip. Please schedule my work accordingly on this day....Period. Done. Over. Simple.
For crying out loud, how does the painfully simple become so damned complex!!!!
UGH!!!
Hallelulja...Where's the Tylenol?!!!!!!

I gotta believe not all companies work that easily.
You have many companies that employees are graded basically by how many jobs you get done along with quality.
Many cannot afford to take that amount of time for fear of repercussions.

That said, I would have contacted the boss and let them handle who they wanted on the island for half the day.
That would have gotten done and the sub would be in business.

 

[twizt3dsist3r]

Hope tyou get the thing done.
Now, I must ask....And I am certain you do not have the answer to this question...
Why on earth was it so bloody difficult to talk with the tech on the phone...To me, this is preposterous.
I spoke to 95% of my customers before I rolled to their job. I pre-called them all.
If your job was in my queue, it would have gotten done the first time. I simply would have made arrangements with my dispatch and informed my supervisor that I'd need to take a ferry to the job and had to be there at a certain time to meet the ferry. And I would be on the island well after the job was done to wait for the return trip. Please schedule my work accordingly on this day....Period. Done. Over. Simple.
For crying out loud, how does the painfully simple become so damned complex!!!!
UGH!!!
Hallelulja...Where's the Tylenol?!!!!!!

This seems unrealistic working for my hsp...

 

[Hutch1814]

This seems unrealistic working for my hsp...

It's unrealistic working far ANY hsp in today's world. Could you imagine the havoc it would cause on FS


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