Ok, I think I need Stone's help here again.
Stone, I looked at your Sticky post Contract Extension Chart and I wanted to clear this up about the contract extension question as it pertains to replacing a defective box.
Here's a couple of scenarios, both without the Prot Plan:
1) Someone has a defective HR22 box. From reading your chart, replacing the box does not reset the contract time. This policy is the same regardless of the Prot Plan being present, right?
2) The other question that I have is, under this scenario (defective box is an HR22), what happens if the defective box is replaced with an HR24? Since that technically constitutes an upgrade, even when the original box is defective, will that reset the contract? Also, if a customer has a defective box, will it always be replaced with the same model box? In this case, will it always be replaced with another HR22? Is a defective box ever replaced with a lower-tier model box?
Would scenario #2 be different with a Prot Plan?