GaryPen said:
So I'm a "Dishite" now since I'm mostly happy with Dish Network's service, lol? I get it. We're back to stereotypically categorizing everyone into two separate camps. "The Dishites" vs. the "Charlie and Dish Bashers"? Kind of a short-sighted and narrow-minded perspective considering this us vs. them mentality allows for no middle ground at all between two extreme point of view camps. Glad you chimed in though as I was waiting for you to jump into this thread in full hypocrisy since you boasted previously about getting the new customer red-carpet treatment done in your wifes name (didn't you score yourself a new 811 in the process if memory serves?) and are one of the most consistent vocal complainers both here and on DBSTalk.com in spite of everything they've done for you in the past.
On to your points though:
A) Dish Mover requires a 12 month commitment to the Top 60 or Dish Latino at minimum as well as an agreement to be enrolled in credit card autopay. If there is one single repeated topic that people seem to universally despise the most on these forums and in the chats both, its the thought of people willingly agreeing to having their credit card information in Dish's hands every month. New customers don't have to agree to this stipulation on day one.
B) Maybe I've missed something and things have changed drastically while I was "allegedly" asleep at the wheel, but aren't you being a bit premature in saying new customers now have only one option in terms of getting new equipment which is "lease only"? I've heard rumblings and rumors that this in the works down the road, but I wasn't aware this had been phased in for everyone universally already. Far as I know, new customers today can still outright purchase new equipment and sign up as owners of their hardware avoiding any lease requirements.
C) Some people will never be pleased no matter how many hoops a company jumps through in the pursuit of waving the "the customer is always right" flag at every beck and call. Speaking as someone who used to do new customer activations as well as followup calls months later from the same subscribers, a lot of times all these goodwill gestures are conveniantly forgotten the moment someone has a single new problem. Thats just how it goes these days unfortunately. I'm talking specifically about the subscribers who are actively cashing in on free everything at every go round regardless of how things are setup and are the first ones to cry wolf with empty threats of "I'm going to switch if you don't do this, this, and this for me now" to customer retention in even more self-serving greed. The reality is, lots of people look to repeatedly take advantage and abuse trust and honor of company policies like these. In the big picture, its the company that takes a hit financially when everyone adopts said treat me as a king mentality. I don't personally feel that Dish owes me new receivers every two years as the age old cellular industry arguments always come up in threads like this. If Dish ever changes their compression broadcasting schemes to a new and better more secure standard that requires all new hardware - I would think it would be in their best interests to do this at no charge though. We do have to differentiate between "need" and "want" when it comes to peoples desires for newer satellite equipment to keep up with the Jones'. Good business sense says you can't give everything away over and over again to people who already cashed in once. Thats all I'm saying here.
