Rain fade / dish aiming service charge

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ckone0814

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Jun 26, 2004
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DirecTV HD customer for many years in SE PA. The last few months I've been getting more rain fade issues, pixelation, etc. I called D* and they said levels were on low side and that dish should be re-aimed for $49 or do monthly service charge for one year minimum.

Anyone ever get that $49.95 charge waived? I am not paying them to come and make sure I am able to pay over $100 a month for THEIR product. I will switch to cable first.

Thanks.
 
Think of it like this. Would you expect the phone company to come into your house to fix the wiring inside your house for free? They guarantee the signal is getting TO your house. In DirecTV's case, the signal IS getting to your house.

Get the protection plan, or good luck with your cable, and higher fees.
 
ckone0814 said:
DirecTV HD customer for many years in SE PA. The last few months I've been getting more rain fade issues, pixelation, etc. I called D* and they said levels were on low side and that dish should be re-aimed for $49 or do monthly service charge for one year minimum.

Anyone ever get that $49.95 charge waived? I am not paying them to come and make sure I am able to pay over $100 a month for THEIR product. I will switch to cable first.

Thanks.
Click to expand...

You just gotta get your mind right!

What we have here is a failure to communicate!

There is a model for TV reception that has the sender giving away the signal with content and you buy the equipment. When the equipment breaks you fix it; repair the antenna and replace the picture tube or receiver etc. The sender sells commercial time. Advertisers pay for the commercial time.

DTV says they are selling you the signal with content. They "give" you ""FREE" equipment that they continue to own. You pay to maintain it. Or you can hire them to maintain it. They also sell commercial time. Everyone pays DTV.

The $49.00 pays someone to drive to your residence and do a simple task. You don't have to use DTV but the fix is on you.

What did I miss?

Joe
 
Last edited:
Joe Diamond said:
You just gotta get your mind right!

What we have here is a failure to communicate!

There is a model for TV reception that has the sender giving away the signal with content and you buy the equipment. When the equipment you fix it; repair the antenna and replace the picture tube or receiver etc. The sender sells commercial time. Advertisers pay for the commercial time.

DTV says they are selling you the signal with content. They "give" you ""FREE" equipment that they continue to own. You pay to maintain it. Or you can hire them to maintain it. They also sell commercial time. Everyone pays DTV.

The $49.00 pays someone to drive to your residence and do a simple task. You don't have to use DTV but the fix is on you.

What did I miss?

Joe
Click to expand...

the part where directv waives the 49.95 truck roll if he signs up for the protection plan and keeps it for an year.
 
stonecold said:
the part where directv waives the 49.95 truck roll if he signs up for the protection plan and keeps it for an year.
Click to expand...

Quite so.

But there is the $6.00 per month for the year to pay for the protection plan.

6 x 12 = 72 - 50 = 22) The cx is still paying to fix his rig.

The protection plan could be good if receivers die. The equation would change. My point was that DTV has cultivated a customer mentality that says everything is free. Everything has a cost and a value. If you want to receive the value you pay the vendor the cost.


Joe
 
JMikeH said:
Think of it like this. Would you expect the phone company to come into your house to fix the wiring inside your house for free? They guarantee the signal is getting TO your house. In DirecTV's case, the signal IS getting to your house.

Get the protection plan, or good luck with your cable, and higher fees.
Click to expand...

There was a time when the phone company would do just that. They said it was their system and you could use it. It was a public utility.

Them days be gone.

Joe
 
Joe Diamond said:
Quite so.

But there is the $6.00 per month for the year to pay for the protection plan.

6 x 12 = 72 - 50 = 22) The cx is still paying to fix his rig.

The protection plan could be good if receivers die. The equation would change. My point was that DTV has cultivated a customer mentality that says everything is free. Everything has a cost and a value. If you want to receive the value you pay the vendor the cost.


Joe
Click to expand...

Basically though the service call does not cover parts though. If a tech needs to swap out a Multi switch there money out the window. LNB gone bad.... you guessed it another part. Bad remote yeap another part.

So even if the tech replaced only one part say a multi switch or a lnb it already saving money as they are more then 22 dollars.

remotes are 15

Protection Plan is there for piece of mind tech made the offer and the cust got pissy . bottom line I know he thinks it should be for free but it just not going to happen.
 
stonecold said:
Basically though the service call does not cover parts though. If a tech needs to swap out a Multi switch there money out the window. LNB gone bad.... you guessed it another part. Bad remote yeap another part.

So even if the tech replaced only one part say a multi switch or a lnb it already saving money as they are more then 22 dollars.

remotes are 15

Protection Plan is there for piece of mind tech made the offer and the cust got pissy . bottom line I know he thinks it should be for free but it just not going to happen.
Click to expand...

THAT is where it is bro!

With the correct grease what DTV and subcontractors and HSPs do doesn't hurt that much. I see a growing and pent up customer piss off coming. People should not be surprised or have strange expectations about the nature of a contract they have entered.

" Ah seez a bad (ambiguous) moon ah rizin!"

Joe
 
That's what the protection plan is for. For $6 per month, DirecTv covers any service calls on anything from the dish to the tv. You can't just waive the protection plan, then expect a tech to come out for free. That's like not having car insurance and expecting the manufacturer to cover hail damage.
 
tech10150 said:
That's what the protection plan is for. For $6 per month, DirecTv covers any service calls on anything from the dish to the tv. You can't just waive the protection plan, then expect a tech to come out for free. That's like not having car insurance and expecting the manufacturer to cover hail damage.
Click to expand...

well no one said the op had any sense.
 
moonpie said:
Service plan does NOT cover dish alignment! Atleast that is what they told my friend yesterday.We just had this same discussion.Had to get nasty & threaton to stop prtection service...FWIW.
Click to expand...

Hmmmmmm... The OP was told it WAS covered. I would certainly hope it would be!:rant:
 
moonpie said:
Service plan does NOT cover dish alignment! Atleast that is what they told my friend yesterday.We just had this same discussion.Had to get nasty & threaton to stop prtection service...FWIW.
Click to expand...

It does I it right in dtv internetal information system about what is covered and whats not. reallignment is covered

from : http://www.directv.com/DTVAPP/content/equipment/protection_plan?footernavtype=-1

What's included in your coverage.
The DIRECTV PROTECTION PLAN covers every DIRECTV® Receiver in your home — plus remotes, satellite antenna wiring, connections/switches and dish antenna realignments.
 
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