Receiver froze up?
- Thread starter Hemi 6.1
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Just found THIS on the D* website:
Does the replacement equipment require a service commitment? What does it cost?
No. There is no service commitment required. The replacement DIRECTV HD equipment is leased with no commitment and the replacement equipment is free of charge. DIRECTV will replace any HD receivers and/or dish antenna that is currently active on the account (that has not already been swapped) that will no longer be compatible with the new broadcast methods.
As in they swapped out a defective one already and the replacement has gone bad ?
If thats what your saying, then YES the replaced one would be swapped out again, as it IS Currently active on your account.
I think they are saying that they will upgrade you once to the mpeg4 stuff I would guess.
Like the post says, as long as its a currently active recvr.
Give them a call and see what they say....
TV Apps said that for me as well for a while. However, on the HR20 I'm watching now, it's working now. I'll check my HR22s later.
Yeah my HR20-700 wasnt repsonding to any remote commands wont power on..
i pressed the Reboot button it camebackbut to a blank screen "dead air"
so i pressed the reboot button again and thats when it came alive
i pressed the Reboot button it camebackbut to a blank screen "dead air"
so i pressed the reboot button again and thats when it came alive
That sounds like swapping out H10-250s. When they were doing a lot of those people would get a new DVR and were allowed to keep the old one if they kept it activated. Then later on they would call to swap it again. Directv started to keep a record of which units had alreay been swapped.
Just finished reading this thread. My HR22 was running very slow last night, so I did a red button reboot. Unfortunately it now boots to the Step 1 of 2 Checking Satellite Settings page and goes no further.
I have tried several resets via the red button.
I have unplugged the unit and plugged it back in.
I have unplugged the unit, left it unplugged for about 10 minutes and plugged it back in.
I have unplugged the unit for 15 seconds, plugged it in until the blue ring appeared, unplugged it again for 15 seconds, and then plugged it back in.
I have unplugged the unit, plugged it in, and hit 0-2-4-6-8 on the remote.
Unfortunately none of these things have helped. it just stops at the Step 1 of 2 Checking Satellite Settings display.
I received an email last night that says:
You may have experienced a transmission glitch to your DIRECTV service. DIRECTV has fixed the problem and automatically reset the receivers. There's nothing further that you need to do. We sincerely apologize for any inconvenience this technical issue has caused.
Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible.
Not real happy right now, and my wife is even less happy. If Momma's not happy, no one is happy.
I'm going to try to call customer support when they open.
I have tried several resets via the red button.
I have unplugged the unit and plugged it back in.
I have unplugged the unit, left it unplugged for about 10 minutes and plugged it back in.
I have unplugged the unit for 15 seconds, plugged it in until the blue ring appeared, unplugged it again for 15 seconds, and then plugged it back in.
I have unplugged the unit, plugged it in, and hit 0-2-4-6-8 on the remote.
Unfortunately none of these things have helped. it just stops at the Step 1 of 2 Checking Satellite Settings display.
I received an email last night that says:
You may have experienced a transmission glitch to your DIRECTV service. DIRECTV has fixed the problem and automatically reset the receivers. There's nothing further that you need to do. We sincerely apologize for any inconvenience this technical issue has caused.
Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible.
Not real happy right now, and my wife is even less happy. If Momma's not happy, no one is happy.
I'm going to try to call customer support when they open.
Ok here an scenario where this rule falls under...
1. Hemi has a HR10-250 it has been swapped for a HR2x due to mpeg4 HD, who then sells me the HR10-250 swap even though by policy we want old hd boxes gone (hence the swap ) but if I tried swapping it out our system would reject an swap order as the RID number already had been swapped out once originally by you.
2. You own a reciever and lets say the phone modem dies in it. and you happen to actually use it. we send out a replacement. you put the old box down in the basement tv. everything is fine and dandy for a year or so and then that same box has tuner issue or no longer turns on , we would not replace it again we already replaced it once with a working box.
Hopefully that gives you a better idea of what they mean
After reading all of this, it sure was nice to get home last night at 7, turn on the HR21 and not have the slightest problem.
I got a nice email from D* this morning explaining that "You may have experienced a transmission glitch to your DIRECTV service." I imagine it may have felt like more than a "glitch" to those less tech savvy ones.
Same here...I got a nice email from D* this morning explaining that "You may have experienced a transmission glitch to your DIRECTV service." I imagine it may have felt like more than a "glitch" to those less tech savvy ones.
Dear dfergie,
You may have experienced a transmission glitch to your DIRECTV service. DIRECTV has fixed the problem and automatically reset the receivers. There's nothing further that you need to do. We sincerely apologize for any inconvenience this technical issue has caused.Our promise is to provide you with the best television experience, and to resolve any issues that might arise as quickly as possible.Thank you for being a valued DIRECTV customer.
Ok so are you are saying than if i was to get a defective receiver replaced and returned the bad unit (not keep it on my account for another tv) and say now the new receiver went that replaced the defective one, will that one be replaced?
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Short answer Yes.
Basically what happens is this the rule is around for customer who still own equipment and Legacy HD swaps again owned equipment where we dont ask for the quipment back.
If the replacement breaks we ill replace it only time we had refused reiplacement which wa when 1 guy purposely broke his HR22 replacements over and over again ( went though like 5 of them in 2 months ) trying to get an HR24 when they first came out. So we do apply common sense logic here.
I am still having problems two days later. Is anyone else still having this issue?
After getting through to technical support and going through their inane troubleshooting steps (as if a software push can cause problems with the coax cable), I finally got them to agree to send a technician. He will be here TUESDAY, 5 days from now. I see that support money they charge me every month is well spent!
After getting through to technical support and going through their inane troubleshooting steps (as if a software push can cause problems with the coax cable), I finally got them to agree to send a technician. He will be here TUESDAY, 5 days from now. I see that support money they charge me every month is well spent!
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