Are other folks seeing problems with the quality of refurbished receivers? After 4 good years our 622 started failing when we tried to record something or play a recording. We’re now waiting for our third replacement unit since I reported the original problem 12 days ago! The first replacement would freeze on a frame, locking up all the controls and requiring unplugging the receiver to restart it. The second replacement arrived yesterday and seems to be working OK, except that the buttons on the receiver don’t work and when you press a button it recedes behind the faceplate and stays there. (The buttons were not disabled on the Lock submenu of the main menu.) As a result, we can’t put the receiver in single mode, and we can’t reset it except by unplugging.
I’m getting tired of analyzing problems, spending time on the telephone, living with the problems while we wait for the next unit to arrive, installing the replacement unit, and transferring settings and timers to the replacement. Thank goodness for the external hard drive feature! Although the Dish reps all say they’ve never seen such a string of replacement problems, but I question the quality control of their refurbs. Dish can’t (won’t?) supply new units, and there probably aren’t many new 622s floating around out there. BTW, on the second replacement I asked Dish to send the unit faster than UPS Ground. They would only do that if I paid $25 for UPS Next Day delivery. I think they should have picked up the charge, since this was the second replacement, but I reluctantly agreed. That would have been a Saturday delivery, and they said it would arrive on Saturday. It didn’t, so I complained. Just got an email that they would credit the $25, so they did the right thing there. But beware if someone says they offer Saturday delivery.
Any suggestions on what I could/should do differently? If this third replacement is faulty, they’re going to have to send out a tech with several units, or we’re outa here.
I’m getting tired of analyzing problems, spending time on the telephone, living with the problems while we wait for the next unit to arrive, installing the replacement unit, and transferring settings and timers to the replacement. Thank goodness for the external hard drive feature! Although the Dish reps all say they’ve never seen such a string of replacement problems, but I question the quality control of their refurbs. Dish can’t (won’t?) supply new units, and there probably aren’t many new 622s floating around out there. BTW, on the second replacement I asked Dish to send the unit faster than UPS Ground. They would only do that if I paid $25 for UPS Next Day delivery. I think they should have picked up the charge, since this was the second replacement, but I reluctantly agreed. That would have been a Saturday delivery, and they said it would arrive on Saturday. It didn’t, so I complained. Just got an email that they would credit the $25, so they did the right thing there. But beware if someone says they offer Saturday delivery.
Any suggestions on what I could/should do differently? If this third replacement is faulty, they’re going to have to send out a tech with several units, or we’re outa here.
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