The reason i am asking that question is that i have seen dish customers moved from far away and the receiver shows message "Out of the viewing area" and doesn't show any channel , not only the locals.
I've neither seen nor heard of anyone running into that other than with the locals, so I have no idea what would cause it. Assuming their dish is properly aligned, I suspect a simple phone call to Dish CS would correct the issue. Dish receivers have no GPS capability that detects their location.
It wouldn’t surprise me if Dish wrote software that determined a receivers geographic location based on spot beams.
For example if you lived in the Detroit DMA, you could get a signal from the Cleveland oh, Toledo oh, Lansing Mi, Flint mi, Grand Rapids Mi, Chicago IL DMA’s only.
There would be no possible way to get a spot beam in Atlanta, Dallas, Denver or any DMA’s further away.
Using spot beam signal levels, it’s possible to write software so a receiver would only work within a specific DMA.
It would cut down on account stacking, and grey market accounts.
One of the biggest benefits would be if a customer had service in Michigan and a vacation home in Florida, they could force the customer to split the account and now Dish would have 2 customers instead of 1
Yes but how is the receiving "phoning home" to alert Dish that you've left your DMA? If it isn't connected to the internet, there isn't any way for them to know you've strayed outside your home area, is there?
I have only seen this with people moved from hundreds if not thousands of miles and was wandering how far can you go with your RV before your receiver quit working
Without knowing which receiver models and channels this occurs with, and if there's been an arc change, etc., it's difficult to even guess at a cause. The Hopper w/Sling we leave in upstate NY is getting a "No Signal" message for the Orlando, FL locals while we're down here using an Orlando DMA service address. All of the national channels are available as usual. The Hopper in our RV is getting all of the subscribed channels, including the Orlando locals of course. I don't know if normal residential accounts are arc locked or not, but we're definitely not since I switch arcs regularly for the best line of sight as we move around with no problems.Thank You for the current info.
The reason i am asking the same question multiple times is because i am Dish tech and i have seen on multiple occasions customers moving from Florida or west coast to New England having that problem with the message "Out of the service area" and some times even customer support cant fix it???
Thank you, again