SG2100 Won't Move at All (brand new motor)
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flyguyj said:
BOO!! I guess he likes selling stuff that he we not stand behind.
Bad customer service.
Treat people right. He should give a full refund and pay for return shipping if in fact it turns out to be bad. That's good customer service.
I'm sure if you tell him your planing a charge back he may change his mind but you should not have to do that.
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Well, I got this e-mail yesterday, so it looks like he's willing to make an exception. I think I will hook it up to the receiver with a short piece of coax today just to make sure, but 18v at 50' should still be 18v at 3 or 6 feet.....
I know the SG2100 works with the Micro. I've got the same setup except for the LNB.
Hey Iceberg, on the MicroHD, under switch settings, should I have 22K to on or off? I've been leaving it set to off, but then I wondered if, since I'm using a twin Universal LNBF, should it be set to on? Doesn't the LNBF do switching itself?
If you are using a Universal you have 2 options
Change LNB LO to "Universal (9750/10600)" which turns the 22k to AUTO (greys it out) or
change to 10600 and turn the 22K on
Since the low band we dont use here in North America (except for a couple satellite over the Atlantic) the 2nd option speeds up the blind scan. It wont scan the low band (10700-11700) where there would be nothing
You would have to do that for each satellite
Change LNB LO to "Universal (9750/10600)" which turns the 22k to AUTO (greys it out) or
change to 10600 and turn the 22K on
Since the low band we dont use here in North America (except for a couple satellite over the Atlantic) the 2nd option speeds up the blind scan. It wont scan the low band (10700-11700) where there would be nothing
You would have to do that for each satellite
I had a problem like this with an LNBF I bought from a different store. After many tests with different receivers, dishes,switches and replacing coax, I was 100% sure that the LNBF was defective and still under warranty . The company I bought it from (not hypermegasat) sent me the same e-mail.
I paid for the LNBF to be send back to the company. They checked it and found nothing wrong with the LNBF according to there e-mail. But to butter me up according to there e-mail, they send me a new LNBF anyway after I pay for the return shipment and they gave me 1 week to pay for it or I lose it all.
After i got the new LNBF, I did not have anymore problems.
It cost me almost as much sending that LNBF back and forth than buying a new one with an down-time of 3 weeks with my FTA.
The company lied to me so they can save on shipping cost, which they would had to pay if the LNBF would had been defective, per there warranty .
And yes, at least I got a new LNBF. I marked the old LNBF with very small marks inside out before I send it back to them. And why would a company send me a new LNBF if there was nothing wrong ?
At Satellite AV, we will make the same offer to send a new LNBF instead of returning the same if the customer pays the return shipping. Often a customer will insist that an item is defective and does not want the same item back, even when our testing indicates otherwise.
We typically will include both the original tested LNBF and the replacement when a customer feels that we are trying to pull a fast one and trying to pass unfair cost over to them.
It is just a good customer service offer!
We typically will include both the original tested LNBF and the replacement when a customer feels that we are trying to pull a fast one and trying to pass unfair cost over to them.
It is just a good customer service offer!
I've only heard good things about Hyper, over the years.
On the other hand , DMSI 2100 motors were embroiled in a big stink several years back.
Its all here on the forum.
They'd deny returns 'n repairs, and didn't own up to the fact they'd changed suppliers.
(and seemed to have a quality problem)
Maybe Hyper is caught in the middle if this is a DMSI.
Personally, I would never buy ANY current 2100-labeled motor, NOR one with the DMSI brand.
Both names have been tainted in my mind.
Anole said:
Tim was dumping them any reseller knows or should know their is a reason why they were so cheap. My point was hyper has to know they are bad and is still selling them.
And yes selling something you know is bad in my book is bad customer service.
But in all fairness not too many choices for resellers in the hh motor dept.
You don't know how good your dealer/reseller is until you have a problem anyone can ship a package.
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Well put. I never thought about it that way, but it's true. Just shove it in the mail and hope you never hear from the customer. No news is good news. Sounds a lot like eBay, too. Anyways, he was willing to refund my money, so that's good. The only reason I twisted his arm for a refund instead of an exchange, is because I didn't want to run the risk of getting other DMSI motor with the same problem. Went ahead and got a DG308B from Sadoun, but paid 25% of the cost of the motor in shipping alone. I guess if this was a bigger hobby, there would be more mainstream and competitive pricing. In the interim, I got the silly thing pointed to 97W after a couple days of cussing and drinking. Turns out, one of the two stretches of cable (both RG6 and same length) in the wall didn't play well with FTA. Swapped the FTA cable with the Dish Network cable, and now both work just fine. Kudos to Dish equipment for being more tolerant of lower quality cable!
So, it was user-error after all, and we're giving Hyper a fine old roasting.
This is one reason more dealers don't sell motors.
I just looked over the thread again.
I see we didn't recommend taking the receiver out to the dish.
That's a normal troubleshooting move.
And, it would have revealed the cable problem.
This is one reason more dealers don't sell motors.
I just looked over the thread again.
I see we didn't recommend taking the receiver out to the dish.
That's a normal troubleshooting move.
And, it would have revealed the cable problem.
User error or not the motor still has the 2 degree error to the best of my knowledge.
I still stand 100% behind my statements user error or not that motor is junk and should not be sold if you want to build a lasting customer in my view.
I bought an openbox s9 from hyper he also has some 6 foot cband dishes priced right for sale too. I don’t care who you are if a user makes a post about hardware that is bad (2 degree error) before it leaves the factory and someone is selling I’m calling them out on it. People work hard for their money.
I still stand 100% behind my statements user error or not that motor is junk and should not be sold if you want to build a lasting customer in my view.
I bought an openbox s9 from hyper he also has some 6 foot cband dishes priced right for sale too. I don’t care who you are if a user makes a post about hardware that is bad (2 degree error) before it leaves the factory and someone is selling I’m calling them out on it. People work hard for their money.
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Okay, I scanner the thread one more time.
Unless the thread was edited/moderated, I don't think the op mentioned a 2 degree error.
But we can all agree to be cautious about 2100's from DMSI.
Unless the thread was edited/moderated, I don't think the op mentioned a 2 degree error.
But we can all agree to be cautious about 2100's from DMSI.
But we can all agree to be cautious about 2100's from DMSI.
I agree 100% tim put out a POS.
I think flyguy was saying that the dish (fixed) on 97W works with one cable but not the other.
Bob
Bob
I picked up a new SG-2100 from HyperMegasat a couple months ago, to pair with my GeosatPro 90cm. This SG-2100 has worked exceptionally well . My previous SG-2100, from several years ago, was a piece of junk in comparison. The SG-2100 seems to be a "crapshoot" on whether you get a good one or not. Who knows how many people make the "genuine" SG-2100 . :?
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