Smart card not authorized message in 811

[ashoo]

My 811 acts weird every now and then by suddenly showing an error message that says something like, 'Your smart card is not authorized to view this program ...' while watching a channel. The message then goes away and reappears three times. Then the program that I was watching continues ok. This happened to me while watching the Republican National Convention on HD channel 9428 yesterday. Also I get this problem watching the international channel SUNTV (610) that I subscribe to.

I thought the 811 did not have any smart card. Any thoughts?

 

[JAL]

I have experienced this problem on several occasions. There is some sort of bug in the 811 software. I have called Dish about this issue, and a Dish tech told me to run a check switch when this occurs. Sometimes the problem goes away; Sometimes I have to wait overnight and the issue disappears.

Since the P280 software upgrade, this has not happened to me. I was told that P280 was a "fix" for this problem. Have you updated to P280 yet?

 

[ashoo]

Yes. I have upgraded to 280 and the problem still stays. The problem happens randomly. Sometimes, couple of times a day or sometimes doesn't happen for a few days.

 

[Mr Tony]

did you do a reboot?

unplug the receiver
take out smart card
plug receiver back in
re-insert smart card

sometimes that does the trick

 

[ashoo]

The only issue with your suggestion is that the 811 does not have a smart card!

I did not have to reboot since the problem corrects itself after showing the error message three times.

 

[Mr Tony]

whoops

forgot about that

the only other way is to hold down the power button for 5 seconds and let it cycle through