Superdish install

jjnemoiii

jjnemoiii

Thread Starter
SatelliteGuys Pro
Feb 29, 2004
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Superdish availability?

Just had locals added to my area, and need superdish to get them. E* says 2 months wait to get dish-n-installer available! Heard from friend that NEW customers get priority treatment, and get superdish RIGHT AWAY! Anybody heard anything on this?
 
bcshields

bcshields

SatelliteGuys Pro
Supporting Founder
Nov 28, 2003
1,458
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Delaware
jjnemoiii said:
Just had locals added to my area, and need superdish to get them. E* says 2 months wait to get dish-n-installer available! Heard from friend that NEW customers get priority treatment, and get superdish RIGHT AWAY! Anybody heard anything on this?

Unfortunately yes, Dish has been giving new customers priority instead of loyal paying customers when it comes to Supdish installs. I'm sure it's competeition driven (read: bragging rights) since everything else about Dish is.
 
L

lime4x4

SatelliteGuys Guru
Jan 11, 2004
122
0
I was on a 2month waiting list as well..But i got lucky cause when i was given an install date of feb 7th they actually showed up on the 7th..Any it was kinda of funny cause the 2 guys that came to install them was only installing them for about 2 weeks..This outfit mainly only does direct tv but he was alos doing the superdish installs cause they were paying rather well
 
Hall

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
jjnemoiii said:
Heard from friend that NEW customers get priority treatment, and get superdish RIGHT AWAY!
Not sure what other people's definition of "right away" is but I'm a new customer and my setup required a SuperDish. Well, I ordered around a month ago... Got installed on Friday (first available). Is that "right away" to you ?? Sure isn't to me.
 
bcshields

bcshields

SatelliteGuys Pro
Supporting Founder
Nov 28, 2003
1,458
0
Delaware
I've had existing customers get an appointment originally in December, and have been pushed back to April... all because of availability of superdishes.
 
Neutron

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
Personally I think they outta wait until they get a good supply of superdish's before they put locals on 105 and 121. Its pointless to do so unless they have a good supply of the means to get those channels.
 
O

OrangeandBlue33

SatelliteGuys Family
Dec 18, 2003
100
10
Make a long story short...

Called December 18th (1st day available) for a SuperDish install.
I now have an install date for May 12th.
In the meantime I have neighbors all around me getting SuperDishes as new installs.

Good luck.

OrangeandBlue33
 
cdru

cdru

Just another yahoo
Supporting Founder
Dec 4, 2003
1,117
0
Fort Wayne, Indiana
OrangeandBlue33 said:
Make a long story short...

Called December 18th (1st day available) for a SuperDish install.
I now have an install date for May 12th.
In the meantime I have neighbors all around me getting SuperDishes as new installs.

Good luck.

OrangeandBlue33
Keep calling back for a new appointment time sooner. My friend originally had an install date 2 months out but called back and got a new appointment within a week.

Or try calling a local dealer directly.
 
C

Craig Henrikson

SatelliteGuys Family
Jan 26, 2004
105
0
Last month I got set up as a new customer for an 811/SDish combo. Install was in 48 hours. Part of the problem may be regional variation, and who needs SD for locals, but it still isn't something E* should be proud of.

Craig
 
Neutron

Neutron

Founding Supporter
Supporting Founder
Nov 7, 2003
18,730
1,122
Texas
I hate to say this, but SuperDISH has been a big fiasco from day 1. DISH really needs to get their act together.
 
Stargazer

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,565
340
Western WV
I agree. I would be doing more upgrades or customers but its hard to do it for free when they make me pay a COD charge for every single one I receive plus shipping and do not reimburse me for some of them. Its just a bunch of bull. I have to offset my risk and costs by charging a fee so I can at least break even. No point in retailers/installers doing upgrades until you know you are getting reimbursed for what you already did.

It would suck if you decided to do several dozen upgrades and Dish decides to tell you that they never received ANY claim forms or UPC's or decides to ax you to get out of paying you. If you dont do them all at once you dont have all the risk of not getting paid at once. I have read enough stories of retailers not getting reimbursed.
 

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