"Technical Chats" useless - want me to "wait while they talk to engineering"

[xfoneguy]

BTW - I really do appreciate all of you who are trying to help - or at least are listening to my frustrations. Those who come here looking for ways to help and share their knowledge are the real backbone of SatelliteGuys. The others - well..... nuf said. Thank you all

 

[KE4EST]

No need for personal threats boba! xfoneguy has has this legit problem for a couple of days now.

 

[stardust3]

It sure does sound the box is on the skids. With all the people on this board with H3's and the u500 update it's hard to believe this is an engineering problem and nobody else is saying anything about it.

 

[xfoneguy]

It sure does sound the box is on the skids. With all the people on this board with H3's and the u500 update it's hard to believe this is an engineering problem and nobody else is saying anything about it.

Well, that's kind of my thought, but what do I know? LOL..... maybe I haven't gotten to the "right" tech yet. I really am at a loss for what else to do here.

 

[xfoneguy]

No need for personal threats boba! xfoneguy has has this legit problem for a couple of days now.

Thank you!

 

[stardust3]

Well, that's kind of my thought, but what do I know? LOL..... maybe I haven't gotten to the "right" tech yet. I really am at a loss for what else to do here.

Get on the phone with dish, tell them you need to RA the h3. You had a private installer check everything and the rest of the system checks out fine. Try this # 8666883274

 

[Partysox]

Well, that's kind of my thought, but what do I know? LOL..... maybe I haven't gotten to the "right" tech yet. I really am at a loss for what else to do here.

1 last thing to try go back to diagnostics-tools-reset hopper- just set in your chair and reset it like 10 times in a row-between resets make sure you got live tv between resets.

 

[charlesrshell]

It sure does sound the box is on the skids. With all the people on this board with H3's and the u500 update it's hard to believe this is an engineering problem and nobody else is saying anything about it.

That is what I am thinking. My H3s have been flawless.

 

[xfoneguy]

1 last thing to try go back to diagnostics-tools-reset hopper- just set in your chair and reset it like 10 times in a row-between resets make sure you got live tv between resets.

Will try that and then Stardust reco. Thanks!

 

[Ronnie-]

No need for attacks, as another staff member stated.

We have all come here with issues at one point or another. What seems small to one, may not be to another. So let's try to help as best we can.

 

[Hall]

It shows "Internal Resets: 25" and "notifications: signal=5, authorizations=5"

I only see "Resets, Internal" and mine is "2". There are "29" on the Joey though.....

 

[xfoneguy]

I only see "Resets, Internal" and mine is "2". There are "29" on the Joey though.....

I'm probably not explaining something correctly: There is first a list of "Notifications" (there is a list of 10 items there) and then "Resets" (4 items)........The list of "Notifications" shows 5 across from "Signal" and 5 for "Authorization". The Resets show 3 for "Power", 3 for "Front Panel" and 26 now for "Internal" on the Hopper. My Joey shows 2 "Signal" Notifications and 14 Internal "Resets". I'm not sure what all this means, but the 26 "Internal Resets" are what the system does itself maybe?

 

[Hall]

I would presume that's what it means, but I also wonder if those are "unplanned" resets. Mine has (2), over how long, I don't know. It actually froze up today and rebooted, so that could be one of them.

 

[MIshler]

This doesn't help you but since 500, I've had the black screens and the reset/reboot. No problems with segmented recordings.

 

[bmetelsky]

I hope you get the problem sorted out soon xfoneguy!

 

[Hall]

I'm probably not explaining something correctly

We're looking at the same screen. For notification authorizations, mine says "0" for the Hopper and Joey. Down the list, under resets, mine shows "0" for power and front panel and "1" for internal. It still shows "29" for the Joey. Not sure why the number decreased from 2 to 1.

 

[TheKrell]

Maybe that counter aged out.

 

[xfoneguy]

I hope you get the problem sorted out soon xfoneguy!

thanks - for some reason, the number of segmented recordings decreased significantly overnight and into today. I'm beginning to think that maybe this is some sort of LOS problem.

 

[xfoneguy]

We're looking at the same screen. For notification authorizations, mine says "0" for the Hopper and Joey. Down the list, under resets, mine shows "0" for power and front panel and "1" for internal. It still shows "29" for the Joey. Not sure why the number decreased from 2 to 1.

any idea why so many internal resets? I had 26 on the Hopper - seems to be holding now, for whatever reason.

 

[Almighty1]

I have 14 internal resets on mines but I wonder when did it start counting, is it after the last reboot or is it all time. You might also want to contact Executive Escalations by email.