The accent was so thick...

[Timpanogos]

Okay, so I decide to upgrade to HD before February 1 to get in on the perks. I just called 1-800-333-dish and the account rep I got had an accent so thick that I couldn't understand what he was saying about 1/3 of the time.

I finally bailed on lining the programming and hardware up today because of the failure to communicate. I then tried the "live on-line help" feature of the Dish website, but the representative really didn't know about the upgrade options for a long term customer like me (since 1997).

Does anyone have a hint on how to get a person at Dish via phone with English as a first language, who actually knows the details of the various plans that Dish offers? This is getting frustrating. I have until January 31 to complete this upgrade, but Dish seems totally incapable of serving their customers with any competent employees! This wasn't the case way back in the early days...

 

[Dgenx321]

Call right now in the morning.


Between 7 to 4 o'clock est. Will normally work.

Or just hang up and call again.

 

[tigerfan33]

Keep calling until you get a red blooded American. If Dish still has any employed.

 

[hendrix04]

I know some companies (Dell) allow you to ask for an american when you call. Did you try asking for someone that spoke better english?

 

[fayrich]

Seems like all these CSR/help phones go directly to India these days.

 

[KAB]

Call Dishstore. Best deal you can get at the moment.

 

[quarlo]

Call Dishstore. Best deal you can get at the moment.

Amen - they took good care of me with no language barrier.

FX

 

[jessshaun]

Will Dishstore take calls from people just wanting to upgrade to HD from their current programming? I'm looking at upgrading my 625 to a 722 and getting the new dish so I can receive HD. Is it possible to just go through Dishstore?

 

[Timpanogos]

Same question!

 

[Timpanogos]

Bump... can someone answer this? Can I just go through Dishstore for my upgrade and bypass the hassles? Will dish allow this?

 

[mikesd]

I always turn an upgrade into a tech question, (a will this work type of question). Tech support has always done the upgrade for me without any problems and it is taken care while being able to speak english from both parties.

 

[jessshaun]

cool. I'll probably go that route. I don't want anything screwed up when I call to order my upgrade.

 

[Timpanogos]

Me too! Thanks mikesd!

 

[LosingPatience]

FWIW, I called the "HD Upgrade number" (888-211-7041) in the middle of the day last Saturday and got someone in Denver.

 

[BuddyBoy]

I believe that if you have a high monthly bill (mine is ~$150 and has been for many years, not sure what the threshold is), you're considered a high-value customer, and will automatically be routed to someone in a USA call center. I've never gotten an Indian CSR, and I've called at all times of the day, including 2AM on the west coast.

 

[Timpanogos]

Damn BuddyBoy! You get the Grey Poupon service! I am a long term Dish customer (since 1997), but apparently not of high enough value ($55/month) to have any worth in the eyes of Dish Network to have them care diddly squat about my family. I get the Third World service contacts.